Eyewear & Opticians

After sitting down in the chair he asked me why I was here. He then berated me for saying "I need new glasses", and pretty much demanded that I should say "I need a new prescription" instead, before continuing. After that he looked at my old prescription and made a somewhat slanderous comment on the quality of my previous optometrist, saying that she didn't do a good job. We then proceeded with the eye examination, where I felt he was really impatient, which probably lead to an incorrect prescription by him. He noticed the mistake (I watched him review the results and paused for a moment), but did not verbally acknowledge it or try to correct it in any way. According to his prescription, my eyes improved since my previous exam. I'm not usually one to drop the "R" word, but I suspect that he may have treated me this way due to my race, because I don't believe I did anything to deserve this kind of behaviour. To be honest, I've been sitting on this for a few years, so I'm not looking for any compensation or anything, but had I acted, this would be a clear case of negligence. But of course this was just my one time experience with him, and maybe this was just his personality or how he did things. Although I certainly hope nobody else had to go through this kind of treatment from him.

Best service ever. Very efficient, knowledgable and friendly staff. Been their customer for ever!

Very unorganized and inferior customer service. Would not recommend.

He helped adjusted my crooked glasses. Very professional and good 5 stars!

Dr. Caplan was great! Best experience ever.

Awesome place to get glasses at great prices. Wide selection of stylish frames to choose from. Frank is very professional and knowledgeable providing me great service tailored to my needs. I have been wearing glasses my whole life and Frame Barn is the only place where I felt completely satisfied with the service. This will be my go-to-place for all of my future glasses!

这是我在多伦多20年见过的最差的眼镜店，没有之二，态度恶劣，还欺骗人。

Great hearing service, highly recommend!

I really like my new glasses. The lady who helped me was really friendly.