Eyewear & Opticians

Always excellent customer service. I regular buy my prescription lenses from them.

Why didn’t this exist before?! Super friendly, painless, quick, and amazing price.

Tom and Richard went above and beyond assisting me with a defective pair of sunglasses. Not only was the experience of initially purchasing the glasses pleasant, the exchange was unproblematic. Would highly recommend the products and service at this location.

Comically unprofessional staff and prolonged wait times makes this a no go for your eye wear. The employees here are quite rude, and they can insult customers to their faces or behind their backs. Furthermore, the prices are all over the places, and you are likely to be up sold on something that should cost much less. The staff are also clueless about basic things, such as setting up future appointments (they still use an agenda book that they sometimes "forget") and prescriptions.

YMMV but I was very pleased when they told me I would be able to pick up my new glasses later that day. That's like a 6 hour turnaround time, which is super duper fast! Obviously they will charge more than online retailers like clearly.ca but you can still haggle the price (like all stores in Pacific mall haha)

Good

Progressive there is cheap with frame . I got it for 200 dollars. it was a blast!

I don't usually write negative reviews as I have worked in customer service for over 15 years and know just how difficult it can be. I walked into Sightech on the weekend hoping to acquire a screw for a vintage pair of glasses I have. The arm had fallen off so I politely asked the representative if he knew of anywhere to find a screw that would fit since I had tried a few before hand without any luck. I also asked if it were possible to fix it for me. I was looked up and down incessantly and he even rolled his eyes at me when I explained my request. He gave me a non definitive answer that he could "maybe" could fix it during the week. I have never encountered anyone so cold and dismissive when just asking a simple question. I could have done without the judgement and just been told politely no or given a suggestion of where else to look. You won't be getting my business and I will be sure to spread the word around about how unhelpful your are.

I used to like this place. But, now Daria is often away, and I don't like the staff working there. One girl who works there in Fridays, I think it's her daughter. has a rude air about her and always replies to questions or concerns in a cocky manner. If Daria, the owner and actual optician, is there, then you can talk to someone who know their craft. If she isn't there, then it's best to just leave.