Flooring

Friendly and knowledgeable

We finally had our grout that was done by HOF looked at by another contractor. He confirmed our suspensions that that grout was in fact mixed improperly. We had HOF tile our entryway and living room. All of the grout is full of holes and gaps down to the concrete. We were told by HOF that our dogs caused the holes. Yes, they did, but only because the grout was too dry. We actually stayed in a hotel to make sure our dogs were off the grout for the time specified by HOF. Think about it. If my dogs nails caused the problem, then why is the rest of my grout throughout my home fine? We did try to talk to HOF, but all they were willing to do was fill in the grout. Filling in bad grout does not fix the problem! It has to be completely redone. Now we have to pay someone to fix their bad work!

Got my wood floors replaced, and I'm very happy with the way it all turned out. Crew was clean and professional and I had a great experience with Chase. Carpet coming next and I'll be giving them a call.

About 6 years ago, we had the Boatright folks install our wood floor downstairs and on our steps. They did an amazing job with that installation, and turned it around in exactly the time they quoted to us. We absolutely love the floor they installed for us! But what I believe really sets them apart is last week when we called them to help us with a portion of our steps that had split due to heavy traffic. The Boatright team scheduled around our busy schedule to come out and repair it for us! They were more than willing to stand behind their work and make sure we were completely satisfied with their flooring. I continue to be impressed by the team at Boatright and would recommend that anyone looking for wood flooring should bring the Boatright team out for the work. The quality of work and the outstanding flooring they provided sets them apart.

Tried to go today and never was helped stood around for like 10 mins no one came out...a child popped their head out and saw us but no one ever went into the show room to help us so we ended up leaving

All good... carpet turned out nice

They really like to yell at you and then waste your time. Save your money and go somewhere else. I’m missing chunks of carpet and I got yelled at by them. Wow!! Just don’t do it!

Worst company ever. They are replacing the flooring in my apartment. They already broken two appointments. Been hours late. Just not shown up. And they lie to your face.

Hassle free. Installation was exactly as expected. Super nice and did a great job. Will use them again!

Butler Floors did an excellent and personalized service to install new vinyl plank floors in our condo in central Austin. We were out of town and had to coordinate via telephone and email which went smoothly at a good price, and the floors were perfectly installed in one day by a professional crew.

The overall installation of carpet in my apartment was done satisfactorily, but I would like to point out some mild damgae, and sloppy work. 1.The workers of Impact Floors damaged the weather stripping on the door. 2. Impact Floors removed the door jam, did not put it back, and now it is missing. 3. Impact Floors used my bath tub and left a mess. 4. They left caulk and other white materials on the floors leaving them dirty. 5.I do not know if it is standard to vacuum after an installion, but there are carpet fibers everywhere. 6. The workers of Impact Floors tracked cement or bonding material down the entire stairs and tracked the same material onto the new carpet. The pictures of the stairs and bath tub were taken today, 6 days after the job.

Customer service was horrible, no one wanted to help me. And when I got the attention of a lady she said she could not help, and I need to look for someone else because she was not on the clock. She did tell me she would look for someone but I waited for 10 minutes and no one came. I decided to leave and when I was at the door the same lady was there just talking to other employees. She never got the employee to help me. HORRIBLE CUSTOMER SERVICE.

Can't say enough good things about our experience here. We received several quotes from installers. Many were just ridiculously overpriced. Most were very high pressure sales people wanting us to sign that day. Rodney came, and he was amazing! Very helpful, knowledgeable, explained everything very clearly. Prices were the best we received. It didn't stop there. The crew that came was extremely professional. Very friendly. Did a phenomenal job. The install looks great, the work was very high quality. Would highly recommend these folks.

Atlas floors went above and beyond the other companies I had come out to estimate. There was a pattern of three colors we were interested in. Sandy Cheatham was proactive and went out of her way to choose the colors and even e-mailed sample colors to choose. The other companies flatly told me they did not have what I wanted and showed me their routine beige and spotted black & whites. Atlas was the last of 6 estimates, Sandy was right on time, showed us what we chose plus others, just in case. We looked over the room, got measurements and went over different styles, manufacturing, warranties etc. She gave us our quote and we went from there. She even called the warehouse to make sure it was available & the size we needed. It was and she put a hold on it in our name. On the scheduled day the crew arrived right on time and got our guest room done in under 45 mins! They took old out, swept and vacuumed. Everyone at Atlas, thank you! A fine job. My wife and I are most pleased!

I work here.

I was disappointed in the way I was treated. The flooring they installed came unglued in 6 months and they refused to go back and repair the floor. I will not be doing business with them again.

My first time in the store was a great experience. I was welcome by 3 of your cashiers but one stand out more Jasmine was a great help she walked down every aisle with me she never complained when I kept changing my mind

Lots of options! Great price.