Flooring

I clean for these guys great bunch of people...n by the pics I c of their work pretty AWSOME

Great support with helping to choose the right flooring for me. They even came out and got me started. Huge support.

High quality merchandise n very helpful staff

Thank you Jessica for your post ! I thought I was the only one that was misled. I started my journey at Custom carpet in late May. It is now August and still don't have my rug installed. When I called my salesman to see if I could schedule an installation date because I was never contacted, I was told that I had to contact the main office. After a couple days of calls and emails because no one seemed to know where my rug or order was at they finally told me that there was some problems with the person that was binding my rug and when they were done they would contact me. No problem, because I was doing other work in the house so Inwas understanding. Then the day came for delivery July 29th to be exact. Mind you the next day I was having a graduation party for my son at my house, and my husband and I just moved all the furniture out of my living room into other rooms in the house. The delivery men came with. Y rug but not the pad that I ordered( The pad that I ordered was according to the salesmen a better pad then I had and I paid extra money for this pad) I was told that the warehouse gave it to them and told them to make it work. I was livid ! I just pulled all my furniture out of that room, I have to put it all back in because I'm having a party the next day, yes I was mad, mad at the fact that I never received a phone call to say hey we don't have your pad would you like a different pad or would you like to wait for your pad to come in? To me that would be good customer service. I immediately went to the Sheridan store and spoke to Michael my salesman asked for his manager after he explained well they are similar pads...... After weeks of going back and forth with Don which apparently is all in one at the office( no one above him except the owner)😳 My rug is still not installed. My problem is the salesman is telling me that the pad I bought is better I pay $200 more and then you bring me a pad that I already have in my house and say it's the same pricing as the one I ordered. So why was I charged more $$$$$$. Then my next problem is their customer service which they really don't have any except Don, which is not for the customer. After all of this going back and forth and inconvenience all I was offered was a 50 gift card to my fav restaurant. After being a customer for over 20 years I will take my business elsewhere. Somewhere were customers do matter and where people are honest and are not trying to deceive you. If I wasn't at home that day or I didn't pay attention, that other pad would have been put into my house and I would have never known. That to me is not honest and makes me wonder how many other people have they done this too?

Great place for good selection and awesome service.

Thanks to all the reviewers.....I had them install a kitchen floor in 2010 and its perfect. I think they changed hands since then. I was thinking of adding more hardwood to other areas of my home. Guess I will pass.

I just bought a new house that had hardwood floors thru out. they had been covered in either carpet or linoleum that came right out of the 70's and 80's. After taking everything up I was a little worried because the linoleum had left behind a very sticky residue ( I lost a sneaker walking across the floor once). John came out took a look and said that sticky residue wouldn't be a problem. He was very honest about what he could and couldn't promise me in fixing some dark spots from water and heavy walking over many years with no care. He was also very knowledgeable in general, he could tell me where there had been carpet in the dinning area, at one point because of marking on the hardwood ( which I did not know because there was linoleum there when I bought the house) and what rooms had been refinished at some other point in the past. I was good with everything he told me .We set a date to have them done. I had to push the date back a few more weeks because of other work being done on the house, but John worked with me and was very helpful and understanding. The crew that that came to work on the floors was great and answered all my questions, and didn't leave behind any mess not even a little dust its amazing!!! The floors look great!!! I really can't believe how amazing they look!!! All the dark spots ( even the ones John couldn't promise me would come up ) are gone and you would never believe that there had been anything wrong with them. Everyone that sees them that saw them before is amazed too. I would hire them again in a heart beat if I ever needed floors redone again, and would recommend them to anyone that needs their floors redone. They do great work.

We have used Advantage Hardwood several times over the decade we have owned our home in downtown Buffalo. Our house is 120 years old and several of the floors Dave and his crew have repaired and refinished for us are original to the house. When they've needed to they've even specially milled new floorboards for us that match what was originally installed. I can't imagine trusting anyone else to work on our floors. Our house was converted to a dentist office in the 70s and the floors were treated like garbage for 40 years. You wouldn't be able to tell if you didn't know after Advantage got through restoring them. As we move through the house and re-do rooms, getting to call Dave is just the best because they can repair ANYTHING. Floor refinishing is one of those things that a lot of people try and DIY, and we've had plenty of friends who did their own - and regretted it after seeing ours. Advantage Hardwood is the way to go.

Great company. superior quality and customer service over the other guys I've tried in the past.

I will NEVER return to Custom Carpet. My situation is way too long to explain on here, but they don't live up to their "Callahan Promise." And it's a shame because the installers were great.