Home Nursing

My mom had a wonderful day. Great people with compassion and caring.

Gerry and his team provided top notch care when our family really needed it.

My pops lives here

Very nice facility a bit outdated but looks good

This place is owned by a Chinese insurance company. They do not answer to concerns and do not care about the residents. The priority for this company is share holders. If your loved one is not self sufficient, or needing minimal care, then this place is horrible. If your loved one has a progressive condition, then stay away from this place because they WILL NOT GIVE THEM PROPER CARE.

We have recently moved my mother into the manor at Rocky Ridge, but the few months leading up to it and the time it took for us the (concerned children) to have her set up and settled was quite a smooth undertaking. The staff is always ready and helpful and if they don't have an answer they will find someone who does in very short order. From top down ( not stuffy) to the the bustling of all the workers and teammates it is always a welcoming home! I, or rather we, are no longer nervous or apprehensive when we exit the building and look forward to seeing her benefiting from better stimulation, nutrition, and general wellness!

Awful

We recently moved my Mom into the Brentwood Care Centre and I cannot say enough about the staff. Prior to my Mom moving in we had access to the room (only because it was available early) and had the ability to move in her things and set the room up prior to her arrival. On the day of the arrival Sandy the Welcome Coordinator met us in the lobby. She was great talking to my Mom, welcoming her, giving her information that made Mom feel right at home. Sandy explained how the laundry system works, how to get pictures hung, meal times, etc. etc. Shortly after that, the same day, Maria the Social Worker met with me to go through all of the paperwork. She was very thorough. I also had some insurance paper work to get filled in from the Brentwood centre along with the Doctor that would assigned to my Mom. Maria took care of all of it. And I do mean all of it. She chased down what ever documents were required for the insurance claim. Which I can't say thank you enough. When you are trying to ensure you are getting a loved one into a place you feel is good for them, having someone lighten your load is a huge benefit. The rest of the staff I have encountered to date have been very nice to deal with. They are great with my Mom. They caught her sense of humor quickly and like to engage with her. They all seem to have a smile and are always helpful when I have a question or need some help. Overall, I'm really happy my Mom is at the Brentwood. Thank you everyone.

Exceptional quality of care. Sadly, there are not enough front line staff to do everything except the basic necessities although most try. A demanding job-- physically, mentally, and emotionally. Good communication and family involvement is warmly welcomed.

Treated terribly. Very unprofessional.

Always a great experience when dealing with this company!

Great people

We had a wonderful tour of this residence. Lovely facility, friendly helpful staff in a cozy atmosphere.