Jewellery

CS Rep Beth was very sweet and helpful

Very bad customer service very very bad....

Awesome store. Purchased products online and it arrived in the time frame specified on the site.

They don't open on time.....

This store has a friendly atmosphere, & incredibly gorgeous gems! I went there to get an appraisal, and met with a very nice appraiser there named Jeremy. He was beyond helpful, not to mention as knowledgeable as any appraiser could possibly be. His manner were so friendly and engaging, and I was really glad to make his acquaintance, as well as for all the help and information that he gave me.

Very informative people but not much of a selection for rings

Fab designer and easy to work with! We wanted custom rings for our wedding and Sharon made it happen. Her knowledge of materials and creating a lasting look made us feel confident in our decision. Loved the process and loved the final rings, more importantly!

I'm not much for shopping but Lori's jewelry is worth the time and money. Super cool!!!

Bought bottom grill & it had a tiny hole. Noticed it after having it resized. Decided to ignore. Grill was supposed to be white gold but looked brass when dirty. Bad attitudes from the Chinese people there. Lost that bs & I was gonna get another but I'm going elsewhere. $60 a tooth for "14k" when it's prolly not is a rip off.

Great store, walked in to take a look and was approached by customer service, before you know it I was approved an out in no time.

I purchased over $1200 in merchandise from them. I’ve called their corporate office and left messages for their customer service person and for the higher up person since the customer service person has never responded to my emails and not responded to their customer service “fill out this form” on their website. Both of the expensive items broke. The ring after wearing it twice and the earrings after the first time I wore them. I’ve tried many times to resolve this. The salesperson from Erwin Pearl assured me the items were under warranty. I’d highly recommend not purchasing any of their products. I can buy much better quality from Nordstrom or Swarovski for much less and it doesn’t break! Gave them a chance to fix my purchases. Purchased this past November and have been trying to resolve since late November! So much for their lack of taking care of a customer. It’s poor quality and there’s no recourse to getting items replaced or repaired.

Amazing offers and wonderful customer service