Mortgage

Not deserve even 1 star, every time had bad experience with this branch, i went to deposit cheque & they want to put on hold for 5 days, but i couldn't understand why they want to put cheque on hold when the cheque is itself from another rbc account. first of all that cheque was from my brother who gave it to me which i was 100% sure that funds are available although i understand bank has nothing to do with that if its from my brother, But technically they can verify the funds easily as that cheque was also from another rbc client account. if it was from different bank then i can understand that they cannot verify the funds. I went to branch manager & he told me i can get certify the cheque & pay $40 approx.why would i pay $40 to get certify when i know this cheque is leged & guaranteed it won't bounce back. So i didn't deposit to this branch & went to another branch to deposit the cheque. Guess what they deposit my cheque & funds was available right way. I wanted funds to be available rightly so i can pay off my line of credit. why would they put my cheque on hold and i have to pay interest of my line of credit while cheque is on hold. This is not the first time i experienced this branch, went for couple of reasons & every time staff is extremely rude & not helpful. i have rbc business account & forgot my deposit slip & want to deposit cash so my cheque can go through which i gave it to my client. teller won't accept cash without deposit slips & told me deposit in atm, well if i deposit in atm that funds will go on hold for 24 hours, by the time my cheque would bounce back. so i went to another branch & they accepted cash without deposit slip. (Another branch is far thats why i preferred to go queen & chingacousy branch) Honestly Rbc need to change staff or give them training again how to treat clients. i have everything with Rbc, like mortgages, secured line of credit, insurances, credit cards, personnel accounts, business account. Since i opened my accounts with rbc in 2010, not even my one cheque is bounce back where i can say i lost their trust. But still they don't consider my relationship. It really bothers me that they put their own Rbc cheques on hold & i have to pay interest charges meanwhile. I won't go again in this branch.

We invested in three opportunities: one was paid out early with interest, and the other two ran out of money and are an accrual investment. This means that no interest is paid till the project ends. Since the raison d-etre of this type of financing is that soft costs at the beginning are the basis of the loan, the timeframes associated with closing the investment are measured in years. I am certain we will see our funds and interest eventually , but we were looking for an investment that paid SOMETHING reqularly. A positive record for exits means nothing if you were looking for a regular return. if that's what yo are looking for, this is not your cup of tea

Tellers are slow. They have no care in the world to deliver a speedy service.

I am really tired of waiting on extremely long line ups. I timed my last visit to 25 minutes and I was the 6th person in line. I have walked out on many occasions due to line up and am in one right now 8 people deep and 6 more behind me. Staff is always friendly no problems there. Not sure if it's the customers issues or slow tellers but I am going to switch to another location if it keeps up.

Seriously, RBC needs to work on their customer service/experience. Especially this branch. The day I was signing up, my mom was waiting in the waiting area for me in the bank and the workers literally kicked her out. Claimed she was loitering. She told them she was waiting for me and that I was with someone inside but they didn't believe her. Later, when I was unhappy with the service I received, I told them I was going to cancel and they shrugged. DON'T sign up with RBC. My experience with another bank is 100% better. The workers at this location are the WORST, so RUDE and NOT HELPFUL. WORST for day to day banking.

After a month of back and forth with this company and providing them with an absolutely absurd amount of documentation, they decided that my wife does not have a permanent full time position, even though she provided a tour of duty letter to them a month ago stating this. They say that they called her HR department and were told that she does not have a guaranteed full time permanent position, which is a flat out lie, as this call never even took place, as was confirmed by the people in HR. Now after being approved, they have backed out 5 days from closing leaving us at risk of losing our deposit, being sued, and having nowhere to live. Avoid this "lender" at all costs, as they seem to be more interested in potentially ruining lives than helping people.

Heheh i have read all reviews and all you guys complained about was NSF fees. Hahahaha you morons, you are the type of morons that have made the mortgage lender tighten up everything on their policies.... you are the people that are going to turn that minimum downpayment to 10% you are those ones that have turned the 30yr option with 20% and yet blame your lenders.... im in my 3rd yr of my 5yr mortgage term and not ONCE have i had to call them not once. Only reason i seen this today and searched was to see if they are open saturdays and my reason for call in? Upgrading/porting mortgage!!! Pay your bills you are the ones to go mortgage broke and make it tighter for them newbuyers that are actually financially ready.

Worse customer service of any RBC branches I've been to. They will interrogate you on every deposit and withdrawal. With 3 business accounts and a personal account with RBC, we deal with RBC a lot. Never received this horrible treatment with any other branch.

Quick service;

great service no wait ,Best bank managers