Car Dealership

Great Dealership, friendly staff, nice inventory, and BEAUTIFUL website!

I love my new car! Thank you Alex for your help, everything was so smooth. I would definitely will be back in the future. 5 STARS

I recently bought a used car from Bill, and was extremely impressed with him and his staff. The car I bought was a make and model that I had been looking for for a few months, and knew what price would be fair for one in the condition and at the number of kms I wanted. The day the listing appeared on Car Gurus I thought "This deal looks great" and was suspicious that the car was not going to be as described. That proved wrong - it was exactly what had been listed, at an extremely fair price. After a test drive, I bought it confident that I was making the right choice of car and dealership, and at the right price. He had the car certified within 24 hours, transferred the ownership, and had the tank filled. My experience dealing with Bill was nothing short of excellent, and I will definitely be recommending him to friends and relatives.

Very friendly and honest owners. No extra or hidden fees. Good quality vehicles! Would highly recommend buying at Baycorp!!

I bought a 2011 Jeep Compass back in October and I have had nothing but the BEST service! I have been to multiple places while I was in the market for a vehicle and when I came across Rural Route Motors, they were the most helpful and friendly! Anytime I have needed help they are always willing to work around my busy schedule. I will definitely recommend Rural Route Motors to anyone who is in the market for a vehicle and I will continue to bring my Jeep to them if I need repairs. Keep up the great work! :)

Just purchased a 1.5 year old corolla from them. Drove from Richmond Hill all the way there, test drove the car, had a nice chat with the salesperson and then we dove right into negotiations in her office. I walked in knowing the cars wholesale value on the low and high end, as well as the average asking price for a vehicle with that mileage and condition. I proceeded to negotiate the standalone pre-tax price of the vehicle as that is what all my references were in. Salesperson kept deferring back to all in pricing, including tax and all 'admin' fees. I told her the price I was willing to pay pre-tax, she punched in a few numbers in her calculator and would tell me what it came to including tax and 'fees'. Not realizing exactly how much I was charged in admin fees (because we were also tacking on tax), I signed the offer and contract where all the 'admin' fees were lumped into the price of the vehicle and not listed as separate line items where I could easily see how much they were charging me on each. After calling the dealership later on I realized they charged me a $587 'admin' fee and lumped it all into the price of the vehicle. I asked why it wasn't listed as separate line items on the bill so I could easily see it...was told they 'add it in for insurance purposes if something happens to the vehicle and they refer to the price paid for the vehicle I'd get more money'....Had I seen the $587 dollar 'admin' fee on the bill I would have obviously complained about it...seeing as the finance manager and salesperson openly admitted after the fact that in some circumstances in negotiations they are willing to totally waive the fee and its basically at their discretion..... Long story short - ask for all the 'fees' listed as separate line items before you sign and don't fall for the $587 cash grab. Not very happy with the sale, won't come again, plenty of other Toyota dealers out there. Being honest if they would have just thrown in a couple oil changes or just waive the licensing fee by merging it into the admin fee (since they are able to waive those anyways) I would have walked away happy and recommended them. They lost a customer.... EDIT: I received a call from a customer service rep asking about feedback on my recent purchase and whether or not I would recommend them to people. I explained the above situation to them and they apologized and assured me they would forward them to a manager and that they would reach out. Been weeks and haven't heard anything back - I don't expect to hear anything back. Never going to this dealership again and I will recommend the same to everyone looking into it... EDIT #2: I was contacted by Travis Young (Sales Manager) who understood my frustration and disappointment after I explained the whole situation. He apologized profusely, noted that this should not have happened and there must be a training issue which should be resolved. He went on to explain that he wanted to keep my business and offered compensation to try and remedy the situation. I attempted to follow up with Travis on his offer and was met with extremely slow responses...I needed to send emails asking for him to please respond one week after sending each email....I was then notified that Travis no longer works there and no-one had any knowledge of my case. I explained the situation to another employee who assured me he would speak to dealership management and contact me soon as he didn't want to leave me waiting. I was never contacted. I called one week later to ask about the status and was told that management denied the request, would not honour the offer made by their employee, feels there was no wrong-doing and I "paid what you agreed to". I followed up with Toyota Canada and Leggat Autogroup Leadership. I was contacted by Ancaster Toyota's Manager who told me that he has final say over any offers so Travis' offer of compensation has no bearing, Toyota Canada won't intervene and it's up to his discretion and lastly, I paid what I agreed so no compensation will be offered...

My most recent visit to Mike Knapp Ford to have my car repaired was very positive. From the diagnosis of the problem, to the cost estimate, to the actual repair, the service was most professional. The repair was well done in the estimated time. Most importantly, the service representative that I dealt with was very knowledgeable and personable. The whole experience was very pleasant and more importantly my car is running great.

We’ve bought a few cars over the years and never had good experiences. Murray’s garage sold us an excellent car at an excellent price and we will definitely be back every time we need another car.

I have recently had my Duramax GMC stolen and Phil made me a great deal on a pickup , they treat me like family and I find them very honest and profesional , also they have serviced my truck exclusive for 10 years and I have always been happy with the service and repairs to my truck, I would recommend Dekkers to anyone. Thanks Stan

Excellent sales and service

What a fantastic place and team. Kurt will find what ever you need as he did for me and can't forget Sarah she works magic with numbers. I will recommend this place to everyone

Best and most honest mechanic i've come across in so many years in Guelph. Refreshing, thanks for not nickel and diming me. Would definitely recommend this place if you're looking for a resourceful mechanic

The entire process from sales to after sales service has been very good. Sam being helpful in closing the sales, Finance department in doing the paperwork on time and the service department in fixing couple of issues within the warranty period promptly. Overall I am very happy with the purchase experience which been exceptional and would recommend anyone buying a used car to Wilsons.