Car Rental

Yash is a real life hero! Got into an accident with a truck rental on a Saturday afternoon when everything is closed but Yash was there to save the day! He got us into GM right away to assess the damage and see if it could be taken care of that day. It couldn’t because there was more damage then initially thought but that didn’t stop Yash! He got us lined up with a new truck right away, even though he was short of available vehicles. He saved us a huge amount of time and money. Definitely recommend working with this company because they go above and beyond to give people the best possible customer experience!

Worst experience ever getting a rental - booked onllne and it was an hour process to once again give all of my personal information. I was charged more than the online quote and the employee did not explain, he did absolutely nothing to find a response for me. I emailed mgmt, three weeks later still no response. I suggest you go next door over and use Avis, I would have but by the time I was about to the Avis employee was t available and I'd already wasted an hour.

This is the worst rental company to date and fraudulent! The car itself was fine, the lady was horrible, i had my vehicle in at gm getting work done and they gave me a vehicle from national in the mean time, i used my credit card as security which is fine and gm was to cover the bill for the rental... all good! I used the car for the 4 days and returned it on dec 15th... keep 15th in mind, she then proceded to charge my cc the entire bill and gm was charged the same lol. I went to gm and said hey i was charged what gives... national said ooops and told gm that they have refunded my card... i checked for 2 weeks making sure it was not a delayed transaction and so on... it wasnt, so after another week of being told it has been refunded i checked again and nothing.... this whole time waisting my time, effort, looking like a fool and paying interest on a transaction that should have NEVER taken place... finally after telling her i will get a lawyer and so on it was magically refunded the next day January 16th some 32 days after claiming it was refunded! But, i still never got any reimbursement for the interest due this whole time. This lady is going to gouge whatever way she can and try to double up clearly... im afraid of how many people may have happened to already. I want nothing to do with this place ever and hope i can spread the word... even if its offered to you be extremely weary! Id give a negative if i could

Great place to rent a truck!

Your website doesn’t acknowledge Missoula

Initially we came up to Budget Rent-a-Car and had a pleasant and joking exchange. The girl, Nikki, did provide recommendations on where else to visit in Victoria but then when providing us details of our reservation began speaking so fast, and was only interested in upselling an SUV to us, then tired to include their ridiculous insurance. Luckily my partner decided to double check the information she was spewing to us. She was instantly offended that he was double checking to make sure how much we would be charged for a reservation we had already made prior to arriving. Her customer service skills instantly turned rude realizing that he was in his right to double check her on the information she was providing and knew that we would decline all of the upselling and insurance charges. She even went out of her way to say that he was being a rude customer which was highly uncalled for. Meanwhile, all other agents sitting behind the desk were blankly looking at our exchange as if she was in the right. In the end, we took the car, booked with our original reservation price and we tried to speak with a manager but of course they were not in at that time (3pm in the afternoon). We tried calling their offices during our stay to speak with any higher up authority to discuss the poor customer service we received, we got through once and were informed managers do not work on weekends (oh great!) Afterwards, we almost never got through to speak with anyone. Only one person tried to direct us back to the front desk we first had our altercation to speak with a manager but of course no one answered or returned our call from our voice message. Overall DO NOT BOOK WITH BUDGET if you expect rude service. Thanks.

Had our car break down while on summer vacation in Vernon,rented a 2014 Ford Escape titanium from Affordable Auto Rentals.The Car was spotless inside and out and ran perfect.The manager even offered to fit our car in to his shop and fix it if the dealer couldn't get to it right away.Very accommodating and easy to work with.Thanks Affordable Auto Rentals and staff.

Not much to say. Nothing went wrong. Car was clean.

I reserved a car online from Thrifty and the pickup address in the email was wrong. Turns out they run under HERTZ but they can not advertise it. I spent nearly an hour looking for the location on the phone with two different representatives.

The employees here were very friendly and helpful.

This was easy to book and pickup. The cars are a very short walk so they are way to get to. You should note though that the desk isn't always. Manned and you might have to wait a short time for someone to get there. I didn't experience this but did talk to a guy waiting as I was dropping off. Everyone was super friendly and easy to work with.