Courier

Best service ever

I have been on hold for 20+ minutes trying to schedule a pick up. I use multiple courier services in the HRM daily and have never been on hold for more than 1-2 minutes. I would recommend making it easier to access your dispatch for customers as this is a totally intolerable amount of time to wait.

Awesome delivery service! Fast, efficient, courteous and much nicer than the competitors. Great job guys!

Absolute garbage company! Years of problems with them, from them telling my address is impossible/nonexistent, that they can't find it, and wanting to charge me more to ship a parcel up here because they don't want to deliver it even after I've paid DHL for shipping to here. And most recently they lost my parcel and gave me a mislabeled one meant for someone else! They won't even deliver up here, they just hand it off to Canada Post to deliver. When I called them they gave me the runaround, from telling me Canada Post did the mistake (even though I called them first and they told me Loomis printed the label and stuck it on the wrong package), and they also said it was DHLs fault for shipping even after DHL had done nothing wrong and handed the package off to them. Their representative in Dartmouth refused to admit they lost my package, told me it was my fault, repeatedly said it wasn't his problem, told me I should speak to DHL, and then just transfered me to DHL on the phone because he didn't want to talk to me anymore. DHL should dissolve this abomination because they give them a bad name. Never ship with them, and don't expect reasoning or sympathy from these so called professional who act like children.

Call Center service is terrible. They absolutely don't give a hoot and don't offer any solutions - they just answered my questions in a flat tone like a robot.

Left a package there weeks ago shipping still hasn't started yet! Update. Called and we worked threw the issue. It was not on there end, it was a third party issue. I'm happy with the service provided.

Awful experience, they told me my package would be there by 6. My package didn't get to the facility till 7:30... 30 mins AFTER they close. Not only that, you can't reschedule delivery without the person who sent it to you requesting it. They can't drop it off at any other FedEx depot to make it easier for you to pick up either, the whole setup is just awful and inconvenient. I refuse to have anything shipped by them ever again. Staff is not helpful, and just give you false promises. "It'll only be another 15mins"

I had to misfortune of having to deal with a "manager" at AllPoints Courier (twice) and have never, as a client, been treated with such disdain and disrespect. I will not EVER be calling them again to ship anything. Was handed off to her twice from the same lovely lady I have always dealt with. The transition was shocking to say the least. The negative tone, poor customer service (total lack, to be honest) and snide remarks were uncalled for and very inappropriate. When I was told an extremely high delivery cost and had to check with a manager before I could agree on pick up, she nastily said "will you be having this picked up or not", I apologized and said I needed to check. I came back with a no due to price and she said disgustedly, "I can't believe you guys!". I said sorry and wished her a good day. Throughout both calls, I felt like I was being assaulted. I won't deal with them again and will advise anyone not to.

terrible service I would not recommend to anyone. they will damage your shipment with no accountability DO NOT SHIP ANYTHING WITH DAY & ROSS FREIGHT.