Flooring

The owner of this business has to be mindful that a buyer does have the ability to go online and leave a review regarding their experience. I made the mistake of purposely going to a small locally owned business versus a "big box store". I wanted to support a locally owned business. I hate to see small shops go out of business, but I can now see why this has happened over the past 30-40 years. My mistake was not price checking Home Depot first, which I normally know enough to price check but this one slipped past me and BOY was it a mistake. I paid three times the price that I would have paid for Tarkett vinyl flooring, and was sold a bucket of glue for $50 that I was told I would need for the job. I did not end up opening, needing, or using the $50 bucket of glue, because it actually was not needed for the job after all. There are no signs in the shop or on the receipt saying that the shop does not take returns. I called about returning it, because it was unopened it could easily be resold to another customer that might use it. I was put on hold by a women, and when she came back she said "no returns." It seems as if they had made up this policy right then and there..... At a big box store, they take returns no questions asked, if you do not need an item that was purchased. I am stuck with a $50 bucket of flooring glue I will never need. I was interested in purchasing flooring for 6 other rooms in my home, I had even suggested that he take the glue back for a credit and I would be willing to keep my business with him for my additional flooring needs. Even though he charges much more than a big box store, I was willing to give him my business. BUT, I can not look past how I was treated, and how business was conducted. I suggest you drive right past this business when you are in Lockport.

My fiance and I recently ordered cabinets from the store in North Tonawanda, Ny. I would like to first start off with saying that I would never ever order anything from your company again due to the fact that it took weeks longer for our cabinets to come in then what was told to us, plus These cabinets are a joke! Not only did they not come with ANY instructions, EVERY piece of wood was warped! THEY ARE GARBAGE! we knew they wouldn't be that great but for $2,000 they should at least fit together! When we went to the store to complain about these terrible cabinets that will now put my kitchen remodel behind. We were treated terribly and advised "things like this happen some times". We were offered new crappy cabinets and told we would have to wait 6 weeks for them, we told them this wasn't a possibility since we were literally in the middle of a remodel and would be charged more by our contractors. We were told there was nothing that could be done!!! After sometime the manager finally agreed to take back the draw pulls that came and looked incredibly cheap - not at all like the ones on display. He tried to tell us since they were a custom order we couldn't return them, they didn't even look like the ones we picked out!!! Ugh! I am so disgusted with this company. Now our remodel is behind and we have to spend hours gluing, nailing and clamping these cabinets together to make them form actual squares and not circles!!! Not to mention having to try and find clamps large enough was a pain in itself!! I never write reviews but I really hope I can save someone else the trouble that we have had. This company is ridiculous and next time I would gladly spend far more money and go to another company with better quality and better customer service. Companies that treat people like this should be put out of business and usually do, I only hope karma will catch up to the frauds in charge of this company.

Great Customer Service and Selection of quality flooring. They really know their products and take the time to make recommendations on the proper type of flooring for your specific project. A Special Thank You to Diana for all her assistance and knowledge. I highly recommend Grand Floors. We love the floor we purchased.

Michelle is amazing. The place has an amazing selection!

Absolutely recommend. Great selection, great prices, and outstanding customer service. Carrie was an absolute pleasure to deal with, and helped us tremendously!

It's a nice big store it has everything that you could possibly need

Very knowledgeable staff and great prices. I found Chris incredibly helpful when we needed to have our stairs redone in hardwood. Fantastic quality materials including real solid oak stairs at a competitive price vs. even Rona's far inferior veneer treads. Very glad I found them and looking forward to buying from them again.

It was so easy to buy with them, they offered us everything from installation to a 30 day Money back Guarantee on the difference, if it goes on sale for less. The selection that is offered is amazing! Most of the order was in stock but we did have to wait for the matching moldings to finish the job off.