Jewellery

Today I took a watch I bought a few years back to Prouds for adjustment. Adjusting it for daylight saving is rather complex. The Chinese guy could not have been more helpful or pleasant. As a senior living in a retirement village it is always good to meet helpful people who go out of their way to be helpful. Excellent service!

Bought a gold necklace ($550) that came undone in 2 months, and by undone I mean it crumbled apart link by link. Was told it wasn't faulty, it is wear and tear. I was told it was due to incorrect wear because it is occasional wear only, I wasn't told any of that at the time of purchase. Customer service is not just simply bad, it is the worst I've ever experienced. Condescending staff. Terrible quality. And overall the worst experience ever. Avoid it like the plague!

Staff were very friendly and helpful

Appauling service. Was not even looked at by a member of staff assuming because of age and appearance (dressed casually). Was willing to buy before receiving no service at all. Would happily give my money to another business.

Its been a while and I haven't been able to go back to thank her, but one of the store clerks helped me get the best ring. I'm a poor struggling college students who got married to the most beautiful woman, when it came time to get a ring I could not imagine have getting anything different. They were helpful, encouraging, never forceful and really looked to help me and my need. Not all the employees were that way. Only Michelle. She was the one who really cared and helped me make the best possible purchase. Go to her. She was amazing.

The owner designed the most beautiful wedding ring for me! Easy to work with and free parking too.

used to be a part of timeworks but is now an independent Rolex store.

The best ministries ANTIQUES.ART& JEWELRY.GALLERY since 1988

Sensational

Incredible jewellers who offer bespoke jewellery and excellent personal service. Highly recommended.

Fantastic service and beautiful jewellery.

Star rating purely based on customer service. The girl who served me clearly had no clue how to sell anything and seemed like she was high or something. Very disinterested and lacked manners. Please train your staff better Pascoes.

I got my stud earrings from Pascoes 6 months ago, and the butterfly push broke while I was wearing it. I came to their shop in New Market asking for a warranty and they told me it broke because I slept with my stud earrings on. What did I do during my sleep to break the butterfly push? They should state in their description that "you can not wear our product while you are sleeping". Furthermore, they said that I should have purchased my earrings in person rather than online (therefore, what is the point of selling your things online, Pascoes?). I wasted my time solving the problem with their staff, and the only way they could offer me was trying to sell me a new "made in New Zealand" butterfly that cost 22$. I learned my lesson; there is no warranty on Pascoes products (mainly jewellery). I love some of your jewellery styles, but not the low qualities of your customer service. I would never buy any things from Pascoes from now on. Thank you for the lesson today.

The best service by Jen and she knows her stuff. Will be sure to go there again

Friendly and Knowledgable Staff, Excellent Service and lovely range of jewellery. The jewellers to go to in Hawkes Bay for custom made jewellery, the detail and quality is exceptional. Also the go to Jewellers if you want to source high quality ethically sourced diamonds which come from Antwerp.

Beautiful jewellery

Great rings but they don't take in account your budget. SO if you have one, skip this place!