Jewellery

Love having a warranty on my wife’s ring. Can always go get it cleaned and repaired for free.

Worst customer service in a jewelry store. I brought in my bracelet for repair on Jan 4th, and the associate who helped me ended up putting my mother’s name on the repair receipt even though I already handed her the original receipt and lifetime warranty paper, which both had my name on it. I had given the associate an updated phone number to call when the jewelry came in. It’s now mid February, and I still haven’t gotten a call so I called them and I was told that the reason why they had not called me was because the number they had on file was no longer in service. So I told the associate that I was aware of that, and that’s why I had given an updated phone number to call when the bracelet was done. So I had give the repair number, and turns out that my bracelet was already in. So I come into the store about a week after I called and confirmed that the bracelet was in. It was busy the day I come in and a lot of customers waiting, so I patiently wait my turn. So I give the associate my repair receipt and warranty paper, she looks up my name, looks inside some drawers, then gives me back my papers and walks away. So I say, “wait where’s my bracelet.” She then tells me that my bracelet is not in yet. I explain to her that I confirmed this with an associate over the phone last week, and I asked her to please look up the repair number. She then tells me, “I’m so sorry ma’am but we’re very busy right now and there’s other customers waiting. If you like, you can speak with my assistant manager but he’s with a custmomer right now, you can wait if you want or call our store later and ask for him.” So I walk out in disbelief and completely pissed. I call the store a few hours later, and ask for the assistant manager. He tells me that he was the associate I spoke with last week about my bracelet, and that it was in the store and looking straight at it. This made me even more furious. So of course I give him a piece of my mind. Even though I thought the assistant manager’s apology was very sincere, it didn’t make up for the poor customer service I experienced.

Gold and Silver jewelry 100% handmade, very delicate work . Joyeria de Oro y Plata 100% hecho a mano , muy delicado trabajo . 金銀珠寶100％手工製作，工作非常細膩。 No pensé que podría ver trabajo tan espectacular hecho a mano , pero si están puesto en la parte visible del local podes verlos atravez del vidrios todo el trabajo delicado que realizan los Joyeros y ver tallar la pieza unica atravez de sus manos delicadas , todas las piesas los veo con muchos detalles minusiosas raya y lineas perfectamente marcadas muy hermoso es.

Had to wait for 2 different women to see scarves. Neither knew anything about scarves, nor Kermit Oliver (whose scarf I bought last time I was in Hawaii) nor was the one who showed me some knowledgeable (or even seemed to care) about what I was looking for. It's like they'd never even looked at scarves. Neither congenial nor helpful. They need to be trained.

現在は改装中です。 1階にバック、革小物、アクセサリー、香水etc 2階は洋服、食器、ベビー用品、靴etc 店舗は狭いです。 バーキンやケリーはむりですが 欲しいものを聞いてみると案外とあったりします！ 革小物も希望の色や素材など 気兼ねなく尋ねた方がいいです。 お値段は… 日本で買うのと同じくらいです。 もちろんパリに比べたらお高めなので どうしても欲しいものでなければ こちらの店舗で購入する必要はないかも★

I love them me and husband buy from there all the time, they have more of a variety on that side of the island being that we live all the way in Wahiawa...

Love this store ;-)

Not really into the brand. But needed a suit for a wedding. Got helped by Burt, awesome worker, friendly, polite, honest opinion and lots of knowledge on fashion! Special thanks!

These people reportedly sell baby shark jaws. Really? Please ask them to stop now!! We kill tens of millions of sharks every year on this earth. The LAST thing we need to do is kill baby sharks so these people can peddle their jaws. STOP IT NOW!!!!!

Mom and Pop shop with their daughters. Super friendly, and they do nice work! They do tend to work slow but there are only 2 workers (?).

Great experience, very friendly and helpful team!