Jewellery

We visited Maui in May 2016 and I thought I'd buy my wife a pretty ring to celebrate our love. We visited the Na Hoku Jewelers. "Hawaii's Finest Jewelers Since 1924" LOL We selected a beautiful Aquamarine gem with chocolate and white diamonds on the band. The gem stone was a dark blue with a beautiful cut. They told us they had to have the ring sized, and it would be delivered to us directly from their main store. This took 2 months. We received the ring and found that it was almost clear, not dark blue? We told the store this and they said to send it back and they would put the gem from the store in the ring. A month later we received it back. The gem was then a "sky blue", still not the gem we purchased. They told us at this point that aquamarine came in many shades (They didn't tell us that at purchase time, nor did they tell us the gem we bought wasn't going to be the one we'd get? At this point we decided we would just keep it as it had been a few months since the purchase date and we were just fed up with trying to get the gem we purchased, it had probably been sold to someone else by then! In less than 1 week the gem turned cloudy. We again contacted the store, they said to return it again which we did. About a week later it was returned looking as it did the last time we received it. They also put a bottle of Jewelry cleaner in the package, which they told us would keep it shiny and bright. A few days later, the gem again became cloudy. We used the product given to us over night and it did nothing to change the cloudiness. The stores return policy says "I understand that this is a custom order and that there will be no refunds, credits, or exchanges provided that this item is made and completed as described on this contract" This is the important part "provided that this item is made and completed as described on this contract" Well, I believe that this should be voided as the item wasn't even the gem we purchased. When it came down to it, this jeweler was completely unwilling to make this right. I would without a doubt tell anyone that was even thinking about visiting this store...DON'T GO THERE! THEY ARE RIP OFFS! If I lived on Maui, I would stand in front of the store and warn people not to buy from them. That's how they get away with this type of scam, tourists! The 1 star is only because it wont post without giving them at least 1 star. I hope a tidal wave comes and drowns Barry and Dusty, let's see what color they turn?

予算に応じて色々なジュエリーを丁寧に見せてもらいました。オーナーの女性は日本人の方で気さくに相談できますよ。

한국직원분이 계셔서 편하게 쇼핑했습니다^^ 친절하시고 너무좋았어요~

I purchased a (rather expensive) watch from them using Ebay. I was a bit apprehensive at spending so much money on something I couldn't see, but I decided to trust the Ebay ratings system (they were rated quite highly). I received the watch (in record time given that it was coming from Hawaii to the east coast), and I had a few follow up questions on how to care for it. These folks were simply amazing. Moshe and Nicole answered all of my (annoying?) questions and helped me with a couple of minor issues that I needed addressing. They were patient and unbelievably responsive. I could not be more happy--not only with the purchase, but particularly with the customer service component. Truly the kind of business that deserves accolades. I would purchase something from there again without hesitation, and will probably visit them in person when I am next in Hawaii.

GUESS Customer service is very bad 👎🏻😡

Friendly staff the new manager is awesome, good discounts for beautiful jewelry

Excellent ❗やはり世界のTiffany❗日本語によるとても丁寧な接客でたいへん気持ち良くお買い物が出来ました😄 ソファーに座っての接客。ミネラルウォーターのボトルサービスもありました。日本でのアフターサービスのお話しを丁寧に聞けて良かったです。 長時間のお買い物で疲れていたので有りがたかったです。 アメリカのブランドだけに日本よりお得にお買い物出来ると思います。

used to be a part of timeworks but is now an independent Rolex store.

Unique jewelry store selling unique items. As it is geared toward tourists, prices are probably bit on a hugher end.

The best ministries ANTIQUES.ART& JEWELRY.GALLERY since 1988

Went in to buy a watch but was so uncomfortable that I ended up leaving. The woman inside the store was following so close behind me that it made me uncomfortable. She did not offer any assistance and did not say anything until I said hello to her. Even after I engaged with her she did not offer any assistance in helping me find what I was looking for. It seemed like she was more worried that I was going to steal something than trying to make a sale. I have never been so uncomfortable while trying to shop.