Countertop and Tiles

We bought a couple of work surfaces through Consetino through Andrew Mackintosh in Chiswick last year. A huge crack appeared near the sink and the another chip appeared on another surface. When we went back to them to tell them what happened they immediately blamed us without even sending someone out to see it. Awful product and awful arrogant service - AVOID LIKE THE PLAGUE!!!

As always I have had a fantastic experience dealing with this company. The staff in the showroom were extremely friendly and helpful. Our order was processed very efficiently and delivered on time. Some of the flooring we received had a bit of damage but this was addressed and resolved in a very friendly and fair manner. A special thanks to Lena Podova for all her help. A great experience and beautiful flooring as a whole.

Paul was fantastic, we worked through our needs and explained different options to suit our requirements, would highly recommend!

I don't usually leave reviews, but on this occasion I felt I needed to share my experience. The quality of service provided by Bathe & Byond was outstanding! Before we picked Bathe & Beyond, we had visited six other showrooms. Our final decision to purchase our bathroom from Bathe and Byond was made, because not only did they stand out from the rest due to their fabulous showroom (which many others also have). But what stood out for us was the exceptional service from Lee Camp, and the extensive knowledge that he had about the products. Also unlike other stores, we never felt pressured. We sincerely appreciate his efficient, gracious customer services, and the way he conducts business as a whole. Once we placed our order, we had a few teething problems while installing the bathroom Lee was extremely supportive throughout the process. I would have no hesitation in recommending Bathe and Beyond. And employees such as Lee are a big advantage to their organisation.

Great Product absolute love it but unlikely to order from them again. They let themselves down with their delivery service, which taints the whole product. I wouldn’t touch their fabrication department which is appalling. Lack of communication and 10 weeks to cut a simple piece of worktop.

Friendly staff, but there's only a very small visitor parking area, and usually kept waiting a long time for collections

Fantastic experience. We were helped by Jessica. She helped us design 3 bathrooms, we encoutnered several issues, as we changed our mind and needed more tiles. She was always there to help and make sure we got the right color etc... couldn't be happier with the product, the quality, the design and the service. Thanks Pete and Dominique

Marvelous

If you report a problem they don't call you back. To get a faulty shower unit you pay for someone to come out and look at it. Excuse is that plumber should have spotted the missing part. Ended up paying 150 for them to tell us an external part is missing. Whereas other shower we bought had this part provided. Ended up paying plumber for part and install. So paid twice. Got a wall hung bathroom cabinet with glass sink. Sink got chopped twice. Our fault. No idea how it happened. Possibly wife's wedding ring. I mean, really? You spend a grand on a single unit and cannot wear ring when using it. Cannot think of any other reason it could chip. No callback from Porcelanosa not even when complained and said regional manager would call. Pathetic company. All gloss and no substance. Glad we did not pay 30k for new kitchen off them. Please read reviews on other internet sites before using this poor company. They are a tile provider dressed up as a designer kitchen and bathroom place. Tip: Do visit their Solihull branch to steal designer ideas and use them to design a kitchen then go elsewhere and save half the cost and get infinitely more customer service.

Design meets innovation

Really ignorant staff and very over priced. We found slate of equal quality for 1/6 of the price at a different retailer near by.

Tiles - top quality ( view of myself and our tiler) Service - top quality throughout Staff - Adem, again top quality. Knowledgeable helpful and extremely pleasant. Would recommend to anyone 👍👍👍

Excellent product, price and service! I would definitely purchase again from this company!

They did very good job and re-applied caulking around my tub after the job was done. Thanks Bath Pal.

lots of stuff, so you will need to know where to look for items that you are looking for. price is OK too, generally comparable or better price than the mainstream reno stores. Not sure their return policy (if any) though.