Eyewear & Opticians

My whole family has used Lens Crafters,it is our second time around at this location. If/when we've had a follow up concern with our glasses they've handled it under the warranty program. However your given all kinds of time to browse for glasses ( good selection ) after that it seems a bit rushed. So slow down and add the NECESSARY but optional coatings. Especially liked JOANNA YU the Optometrist attached to them. She explained the process, articulated her findings clearly and made suggestions based on YOUR lifestyle and her experience ⭐️⭐️⭐️⭐️⭐️ A special shout out to JERRY BLEIWAS an in house Licensed Optician. He has fitted all of our glasses and explained clearly the benefits/ effects of the different coating. His patients and confidence reflects his passion for his profession and HIS customer, - you'll see the difference ( pun intended ) ⭐️⭐️⭐️⭐️⭐️

The experience felt like ordering from a specialized buffet menu. The variety of selections was just right: not too many, not too few. The prices are far better than their competitors. Nice, knowledgeable staff. Glasses delivery arrived early and in perfect condition. I recommend this store highly and will shop here again.

Custom bespoke eyewear made by hand. Excellent design and service. They also have a great ready to wear collection also made in Toronto!

Worst customer experience ever!!! THEY JUST WANT YOUR MONEY YOU WILL SUFFER BEFORE YOU GET YOUR ORDER, THEY DONT GIVE 2 CENTS ABOUT YOU AFTER!. The staff at the store may be nice, though not enough to make up for their inattentiveness and lack of knowledge, the worst is the experience after leaving the store. After placing a 300 $ order for prescription glasses, I am told only at the end of the transaction, that the order will take 2 to 3 business weeks (A freaking custom car takes that long, not a pair of glasses !), when any other eye ware store takes a week. I go home and continue to suffer and struggle with my fading eyesight only to receive, two weeks later, a sarcastic email about how they care about my eyes and the glasses they had originally made "didn't pass the quality test" (either they hire inexperienced people who cant put lenses in a frame or they never placed the order) telling me I have to wait another 2-3 weeks... TOTAL WAIT TIME OF 2 MONTHS for a simple pair of glasses... ABSOLOUTELY RIDICULOUS AND Unacceptable!!!! I will be blind by the time I get them and will have to compromise on buying new eyes so I can afford a lawsuit!!!! BONLOOK more like WORSTLOOK.... Truly disappointed ....... After getting that email the kids they have "managing" the call center in Montreal who don't know the first thing about customer service try to teach me manners through their attitudes and fake apologies..... all in all save your money, time and patience TRUST ME, go anywhere else! I am definitely involving Ontario Consumer Protection Agency and will see what happens... My migraines are so bad all I wanted was to stop them so I went to a "recommended place" to get my money's worth... WORST IDEA EVER!

Quality sunglasses, affordable prices for everyone.

Always get my sunnies from here!

I had a great experience at this Lens Crafters location, with great service and fast turn around. Thank you!!

I’m quite surprised with the negative reviews here, but I find the service has improved since I last purchased eyeglasses in this store. After visiting multiple optometrists, I find them to be very unwelcoming and unpleasant whenever I don’t purchase eyeglasses from their stores. Yes the quality isn’t like Versace or Tiffany and co however spending $195 on frames, lens, and extra add ons beat a pair that cost $500+. Why? Because when you have really bad vision and astigmatism glasses can get costly, so for lenses with great accuracy, Bonlook’s eyeglasses are the best bang for your buck. Ive ordered from multiple other brands such as eyebuydirect(10 plus frames), and firmoo (5 frames), zenni optical, and bonlook stands out. They actually measure your pd accurately in store. Frames are also stylish and in trend and you will most likely find something that will fit your face shape. Lastly, the service in Montreal trust downtown was amazing! The sales associates informed me of their promotion right away, what add ons they have ect. After a long day at the optometrist today, my partner saw a difference in customer service, and this is why bonlook’s customers come back. 4/5 stars, would recommend

Very big variety of glasses and very friendly staff. Helped us on adjusting frames. Chose proper size and balance the frame. Love dthe price range as well. So much affordable and convenient.

Very gud shop

Best eye doctor located inside!