Eyewear & Opticians

Wow, wow!! Customer service level was waaaay beyond than any other retailer that I have ever experienced!! Went in on a Sunday and they made a small asjustment for me while I waited!! Bravo guys!!!

John was knowledgeable, friendly, and helpful. Absolutely fantastic.

I have been a customer at Hakim in Whitby for a few years as has my husband. I realized their prices were higher than most places but I appreciated the one year warranty. It seems I always ended up paying $300 out of pocket over what my fairly decent benefit plan covered. Over a year ago I purchased 2 sets of glasses from Hakim with their buy one get one free promo, and paid $710 for both frames and lenses. You never know what you're being charged, as they don't post their prices, but punch everything into a handheld calculator. It's not until you pay, that you get a breakdown. This week, I took one of the pairs of glasses back to Hakim, to see if they could replace the lenses as they were scratched. The price they gave me, to replace the lenses was $700 - the price I paid for two new frames and lenses about 18 months earlier! Ridiculous!!! I checked online and I am shipping the frames to BC to have the lenses replaced for $150 including coating and premium lenses

I have always had excellent service. Ben is very helpful. I recommend I Opitque for eye wear care.

very friendly staff. walked in and got an eye exam very fast. high end frames for glasses too.

My whole family has used Lens Crafters,it is our second time around at this location. If/when we've had a follow up concern with our glasses they've handled it under the warranty program. However your given all kinds of time to browse for glasses ( good selection ) after that it seems a bit rushed. So slow down and add the NECESSARY but optional coatings. Especially liked JOANNA YU the Optometrist attached to them. She explained the process, articulated her findings clearly and made suggestions based on YOUR lifestyle and her experience ⭐️⭐️⭐️⭐️⭐️ A special shout out to JERRY BLEIWAS an in house Licensed Optician. He has fitted all of our glasses and explained clearly the benefits/ effects of the different coating. His patients and confidence reflects his passion for his profession and HIS customer, - you'll see the difference ( pun intended ) ⭐️⭐️⭐️⭐️⭐️

The experience felt like ordering from a specialized buffet menu. The variety of selections was just right: not too many, not too few. The prices are far better than their competitors. Nice, knowledgeable staff. Glasses delivery arrived early and in perfect condition. I recommend this store highly and will shop here again.

Custom bespoke eyewear made by hand. Excellent design and service. They also have a great ready to wear collection also made in Toronto!

Worst customer experience ever!!! THEY JUST WANT YOUR MONEY YOU WILL SUFFER BEFORE YOU GET YOUR ORDER, THEY DONT GIVE 2 CENTS ABOUT YOU AFTER!. The staff at the store may be nice, though not enough to make up for their inattentiveness and lack of knowledge, the worst is the experience after leaving the store. After placing a 300 $ order for prescription glasses, I am told only at the end of the transaction, that the order will take 2 to 3 business weeks (A freaking custom car takes that long, not a pair of glasses !), when any other eye ware store takes a week. I go home and continue to suffer and struggle with my fading eyesight only to receive, two weeks later, a sarcastic email about how they care about my eyes and the glasses they had originally made "didn't pass the quality test" (either they hire inexperienced people who cant put lenses in a frame or they never placed the order) telling me I have to wait another 2-3 weeks... TOTAL WAIT TIME OF 2 MONTHS for a simple pair of glasses... ABSOLOUTELY RIDICULOUS AND Unacceptable!!!! I will be blind by the time I get them and will have to compromise on buying new eyes so I can afford a lawsuit!!!! BONLOOK more like WORSTLOOK.... Truly disappointed ....... After getting that email the kids they have "managing" the call center in Montreal who don't know the first thing about customer service try to teach me manners through their attitudes and fake apologies..... all in all save your money, time and patience TRUST ME, go anywhere else! I am definitely involving Ontario Consumer Protection Agency and will see what happens... My migraines are so bad all I wanted was to stop them so I went to a "recommended place" to get my money's worth... WORST IDEA EVER!

Quality sunglasses, affordable prices for everyone.

Always get my sunnies from here!

I had a great experience at this Lens Crafters location, with great service and fast turn around. Thank you!!