Home Nursing

A good place for seniors who need various levels of care. There are waiting lists, so it could be a while until you or your loved one can move in. The only thing I don't necessarily like is their elevator situation.

I have lead the team at Chartwell Westmount for one year. I have found this beautiful home has a lot of heart. The people that live in this home are such an active group that love to have fun. The sense of community on this home is wonderful. Staff are great and truly do want to make a difference. Come and visit Chartwell Westmount...where your story continues.

I would like to start off by saying that I have no financial ties with Marsdale Manor, but I do have a ton of experience with administration in Care Homes. The individual Clair who made the previous review clearly has insight, but mostly into her unrealistic expectations. First off Clair, the Owners name is Orin not Owen. Secondly what have you done in your life to gage that $45 per day is a lot of money to care for someone? Have you previously operated a care home? It is so discouraging to see people like Orin working so hard with minimal government funding; only to be harshly criticized by people who know little to nothing about the real world costs. Most of the things you complain about are common in Care Homes because many (not all but many) of the people that get into them are come from challenging backgrounds and are people who enjoy causing issues for the establishment because that is easier than focusing on their life's issues. I am sure Orin is working hard to resolve issues and doing so with minimal funding. If you want better then go out and find it, but you'll find better starts at $100 a day right out of your pocket, not a subsidized $45 a day by the government. What you don’t have enough money, perhaps you practiced "poor management" with your money during your life. How does that feel?

So glad my family member no longer lives here. Managers dont care about the residents only the business side of things.

August 23, 2018 I received a call from a male at Bayshore advising that the following morning there would be no PSW to get my mother up for changing, toileting, and dressing her and getting her into her wheelchair and taking her down for breakfast in the dining room at Riverview Terrace. When I expressed my concern about this I was told the family would need to do this. Let me just say that if the family was able to do this our mom would be at home and not in a retirement/nursing home. Our family pays for enhanced care for my mom as she cannot walk, dress herself or stand by herself. The man called 16 families at Riverview who would be affected by this PSW shortage but did not feel it necessary to contact the retirement home and they learned about it that evening when families like myself were calling them. Bayshore was called by me that same evening but the dispatcher was unwilling to provide the name of the manager that I would need to speak to about my concern. She would only provide me the woman's first name and kept saying she would let her know I had called. I had to insist several times that I wanted the manager to call me. This lack of transparency about providing a manager's name is troublesome. The staff at Riverview agreed to try and provide the care for my mom the following morning. I waited until almost noon the next day with no call from the Bayshore manager so I calked and was told that she was in but she did not answer her phone so I was forced to leave a message. I left a detailed message about my concerns and requested she ca me back so that the problem could be addressed. She did not call me back so on Monday I will be calling her again. Bayshore service has been problematic at this retirement home. My mom has only been there 7 weeks and already I have encountered a number of times, particularly on weekends where there is a shortage of PSWs and some are forced to work 16 hour days on their own looking after more than a dozen of vulnerable elderly people. The lack of responsiveness to a concern communicated to them is most worrisome. Leaving residents and staff without contracted services is unacceptable at best and shows a lack of accountability and suggests that Bayshore is likely not a good employer who can attract and retain staff in sufficient numbers to account for anticipated employee absenteeism. I would not recommend this health care provider from what I have observed.

This is the worst nursing home in Brantford the doctor is a total quack and he damn near killed my grandfather 3 times. Not only that but the staff lose or steal hundreds of dollars worth of stuff they even lose really important things like health cards. Also they steal thousands of dollars of rent payments then they try to take you to court for unpaid rent. Do not put your loved ones in this dump of a nursing home.

amazing staff

My grandparents had a room here in assisted living. They (and their family) found the facilities and staff excellent.

The staff is wonderful, my mother is very appreciative of Roslyn's caring and also Simone. I appreciate your dedication to your residents needs, whether physical or emotional. There are many fun events and programs weekly, music is especially important for our aging family members. One of my mothers favourite things to do is the wine and food paring. She really likes Rob, who looks after this event. Thank you Chartwell.

I really love my life here. I run the tuck shop twice a week and I am honored to do so. I welcome new friends and visitors, please come and say hi.

Called for extra care for my mom.

Worst community organization I have ever dealt with One of the workers will flat out try to cut services that you need And not provide you nursing care that doctor request because "oh we train family to do it now " Are you joking

My wife has been under homecare for a couple of years. At one time it was concept care days /nights. We'll the "VON" took care of that. Now the service my wife receives is unacceptable. They come when they want always someone new. The schedule person,has no clue what she is doing. And once you voice a concern,she makes sure you get below standard service. Great personal touch company The staff they have ,half of them don't know how to make hot cereal. There is no clear guidance from the office to the psw,person shows up doesn't know the client's needs.My wife does a survey for the von,her homecare gets worse...hard to believe. Von takes over the concept care group,now that's all she gets is von. A greater bunch of workers at concept care. It's like the under cover boss shows...."VON" you have not improved,not in brantford ontario anyways. People out there good luck with your future,and i pray you won't need homecare And if you do....i wish you the best. Ontario government,do you know what is really going on. Time to talk to my mpp. May 7/2015 We'll here it is another new year ,and still the same terrible service for my wife.Contrary what an executive at "VON"told us "things will get better. My wife ws suppose to get a certain time frame each morning.Between 7-9 am They say ,they can not guarantee that time slot.So 1030 1130 am,1230 pm is okay.What kind of service is that.And now these morning "PSW'S" Now they say some clients have preferred times.SOUNDS LIKE ANOTHER DOUBLE STANDARD.It's funny recently the local paper posted what some of these people make at this health provider. I'd like the CEO of this branch to audit of the daily operations.....to see what really is going on.You got psw's that come in to tell her it's not in their job description to do certain tasks.In most cases,a 12 year old probably would do better.