Home Nursing

Agree with Alex “PSWs do not show up. Agency forgets to notify clients that appointment was cancelled. No make up appointments provided. Care for patients comes last.” We have experienced the same issues. Nurses also don’t follow doctor’s orders and do what they want. My mother’s wounds have got worse because they won’t follow the doctor’s orders.

This company is the WORST to deal with. They are constantly changing coordinators in my area. When you call you are put on hold forever. Now they have a system if they don't answer your call in 15 minutes you are sent to v-mail to leave a message. THEY NEVER RETURN YOUR CALL, urgent or not. This holds true for PSW's as well. So many of mine have said they never get a call back, and they need to reach them for a damn good reason. They change PSW's on you without letting you know they have. They took away my PSW because she has too many clients. WHAT????? It's not like they ask for this many, Bayshore just gives them new clients whether they want them or not. I got use to one PSW, then they take her away because of this. It's bullshit. The PSW, if they want to cut some of their clients, should have the say as to which client(s) they are willing to give up, not just take away a number of clients. Bayshore has NO respect for their PSW's, which is more than obvious!! Don't use Bayshore!

My dad lived at Heritage Nursing Home for seven years. The nurses, doctors and staff are professional, compassionate and highly skilled. They took such great care of my dad and we are forever indebted.

The O'Neill Centre is a pleasant Home. I called for a tour and was accommodated right away. I found the Home very inviting - spacious rooms with large windows. It's great for natural light. They have lovely residents and friendly staff. Overall, great environment. We are still exploring but O'Neill is definitely in our top two.

They need to show more respect to their patients and their families.

This place rules!

My mother moved from her home where she had lived for 60 years to Avondale this summer. We have found the staff to be so welcoming to her as the transition took time. It's wonderful to see them all greet her by her name. The fact that there is a doctor who comes to the residence for weekly visits, nursing staff and PSW's for my mom has made the move so much easier for her family. We don't worry any more. My mother has now met with other residents, something she didn't have the opportunity to do while living on her own in her home. The social aspect of this is wonderful. She has been able to join in the many activities offered to residents including weekly communion and monthly Catholic mass, movies, art etc. She enjoys the many music events, especially Pub Night. We are looking forward to the many events coming up this holiday season. Thank you to all the staff, from the welcoming receptionists, general manager, the lifestyle & program manager and student, and all the kitchen and wellness staff. If we needed anything fixed the maintenance manager had it done immediately. And wasn't it wonderful that the sales manager did all the barbeque cooking! All in all - a great experience for her and us.

Great place. Decor is very nice and staff is top notch

Thank you so much for providing safe, personalized care to a loved one with dementia.

Homewell is probably the best senior care Toronto has to offer. The staff is extremely caring and friendly, and my parents are really comfortable with their care givers. I would highly recommend them if you are looking for a reputable health care service. Thanks!

I have had the wonderful experience of having many meals at the Home during visits and found the taste of the food to be restaurant quality. Really a very pleasant and Home like environment. Definitely a wonderful place to live.

Caring, hard working and self-motivated care providers. Efficient and courteous customer service by office staff.

I recently had my first experience with VHA and can’t commend them enough for their outstanding care!!! The team at VHA is professional, compassionate and very dedicated to the care they provide to their clients. I can’t thank them enough!!!