Home Nursing

Reception staff are very unprofessional and unhelpful. Called regarding a mutual client and the lady hung up on me and then screened my calls after stating "nothing I can do for you. bye.". Absolutely ridiculous.

Its not just about the quality of the Licensed Nurses and the Registered Care Aids that care for me. Its about the owner and her office staff hearing me. I suffered 3 bad car crashes and need very high level medical, emotional and understanding support. My nurses need the x factor and the owner and her team go the extra mile to make sure I have continuity of care. my Dr wants me to have super skilled professional LPN Sukhdeep as primary carer and immensely talented LPN Navi as secondary and these guys fulfilled it. What agencies actually hear their clients like that? I am an ICBC client and know that this homecare agency puts my health and well being first. They have NEVER let me down or compromised my care. Trust them and you wont be sorry...just talk to them... Christine is my consultant here and checks in when ever I want and Lead manager Tracey is here and available in person or by phone anytime. I have no complaints and am grateful to them for keeping me alive.

the people who live there are calling me almost every day to try to get me to join there cult i mean religion.

I Hire this company to provide home care services , we are very happy with the services and care that they are providing to my father and my father is very happy with the service

My neighbor is using this service, which is terrible. Don’t spend any time, does not do the specific work, 10 min and they are gone or sit on a chair texting. This is taking advantage of seniors. Shame on you

My father-in-law lived at Avalon Gardens for two years. The staff and residents were very accommodating to his needs (and there were some doozies). Perhaps I will one day move into Avalon; if they will have me.

Doctor called for immediate home health care for a patient. 14 days later, still no care aide. Patient has been unable to care for herself & is alone for the past 18 days. Canada, your health care system is long gone. Say hello to suicide.

If you are going to use this company, be aware that it is disorganized. They make an appointment and then change the time repeatedly (for example, an appointment would be for 9:00am, then they'd call that morning to say 11:00am, and then call again to say 1:00pm. Someone would finally show up later in the afternoon). Sometimes I left a message to cancel an appointment on a particular day, and yet they kept phoning to book an appointment that day. There is a wide range in their employees - some are great, some do as little as possible and try to leave early. While you may book them for a full hour, they often leave after 40-45 minutes, saying they can't do anymore because they have to drive to the next client's house. This happens whether the job is done or not. One staff person said I looked fine (I have fibrogmyalgia and one cannot see my pain or dizziness from the outside of my body) and that I could finish the job! The company is low-priced, and again, some of their people are good though some are not. If you go with CBI, you have to be patient and not too particular!

I have a long time friend who has to live here due to mental illness..the staff who work here are extremely disrespectful to friends of patients one man telling me not to call HIM at this number? what call HIM this is not HIS number this is a hospital . My God what horrible staff they hang up on people just trying to visit the patients they "care" for. These people don't give a dam about their patients and it shows ..May God have mercy on you all. I wouldn't .

Very happy here

Such a warm and caring home dedicated to the needs of the individual. A Sensory Stimulation philosophy within the home leading the way in Health Care for people dealing with Alzheimers & Dementia.

Kim and the team at Home Instead are some of the most compassionate and caring people you'll ever meet. They really go above and beyond to provide care, comfort and dignity to seniors and their families. You're in excellent hands here :)

My 94 year old grandmother wasn’t doing well in assisted living and needed round the clock care. She actually perked up quite a bit after moving to Royal City Manor. About a month after she went in, my grandfather had a stroke and was left physically incapacitated, so he was also moved to Royal City Manor. Because he was still cognitively in tact he was miserable having to be dependant for every day care so he decided to pursue medical assistance in dying. I flew in from Ontario to be with him and my extended family during this difficult time and I can’t say enough good things about the staff. They were beyond empathetic and offered hugs and sympathy to all of us. They even allowed us a private lunch in the tea room prior to grandpa’s procedure. The staff truly embraced our family and treated us as their own. It’s a relief to know that my grandma has such wonderful people looking after her now that grandpa is gone. My sincerest gratitude to the caring staff at RCM. ❤️

I have had nothing but great experiences working with Karp Homecare. As an occupational therapist I work mostly with individuals who have been in motor vehicle accidents, and Karp Homecare offers a multitude of services to meet each client's individual needs. It is especially nice to find a company that offers services such as home cleaning, meal preparation, and personal care all in one place.