Hotel/Motel

We rented a cottage the week of June 29th-July 6th 2018 at 22 Towes Rd on Stimears Lake, Cottage # 424. 206.50$ was taken out of our 1000$ damage deposit for scratches that were on the stairs at the cottage. When my husband and I did our initial walk through, the scratches were already there. We were commenting on how big of a dog the owners must have because the scratches were made by something huge. We have a Siberian Husky who is a runt and our friends had 2 little Keeshond dogs. None of these dogs are big enough to even make these scratches. As we said, we saw the scratches before any animals of ours were even in the house as well. When I called cottage rentals 247, they said the owner and cleaner said they weren't there before so we are required to pay the damages. When I asked the owner of the rental company if he looked upon his walkthrough, he stated that they have too many cottages to do walk throughs themselves, so it goes buy what the owner says. I asked him how he knows then that these damages are definitely from us, and he said nothing. I stated over and over that the damages were there, and that he can ask all guests during the stay, and he said that the owner says they weren't so we have to pay. The stairs have very obviously been damaged and patched many times from a very large dog leaving scratches, we even joked that it looked like a bear had been on the stairs. He also said the owners were quite peeved that we broke into their personal closet.... The closet when we got there was wide open with the lights on, as well as the doors and lights for the bedroom and ensuite the closet was in. To that he replied with silence. I asked him who was going to reimburse us for the physical damages that one child occurred when he cut his foot on glass left on the beach, with that re responded with silence yet again. Our children ended up finding more than 10 large shards of glass on the beach and in the shallow water near the dock. One of those children was just two years old, and luckily he didn't get cut. The glass was there from multiple occasions as there was green, brown and clear shards found. The owner of the rental company said they can't be responsible for things outside the cottage itself, even though it was on the property. We left a few pieces to show them on the front porch railing. We were also given an inventory list that said that kitchen towels and clothes would be provided, which there was not, so we had to take one from the closet they left often that we were apparently not allowed in. We ended up have to purchase other dish towels of our own to get through the week after someone from the rental company came by accusing us of breaking into this closet and went and locked it. Full cleaning supplies were supposed to be provided, but there were no proper cleaners, so again we had to purchase them. The bedroom downstairs where the other couple was sleeping wouldn't latch closed. They were forced to use a shoe in order to keep the door closed. We paid 3600$ for one week at this cottage and everything wasn't up to the standards they said and there is no refund for any of our issues, and yet they had the audacity to charge us for damages we did not do. From reading other reviews, the company likes to do this quite often.

This is a wonderful motel! Comfortable bed and pillows, beautiful large indoor pool and a continental breakfast!

Love the wing night. Only open Thursday to Sunday, but all ways busy when we go. Great food.

Basic hotel for a one night stay. Front desk staff were very nice and helpful. The room was basic with nothing really special. Everything was clean but there was grime in the corners of the room and the bathtub caulking could be touched up. Nothing special but we just needed a night in town and this was perfect. I would go back without hesitation.

Expect lots of drug addicts and alcoholics. Expect fights, vandalism and rip offs. The owner is a violent con artist and consummate liar. You will be safer to stay anywhere else, even in your car than stay at Napanee Motel.

good service and close to downtown

Clean rooms, up to date fixtures, friendly staff. Clearly put a lot of work into making the experience good.

- very friendly - delicious breakfast meal - clean and tidy facility - it was a comfortable experience staying at the Hampton Inn, Napanee

It's like the old times but in the modern world, it is a general store, an outfitters store, a restaurant, an ice cream cone stand and a gas station.They also have cottages to rent, a small motel and a campground and a launching ramp for your boat and slips available on yearly basis. The locals gather here once a week to play cards just to mention one of their many activities.

The room was semi-clean, but the walls needed a good scrub. The linens, curtains, and carpets had been updated, but the 70s wainscotting was still in place. The lamps seemed like they were 40+ years old. The television and wifi services were acceptable for my needs, but I am pretty easy-going in that department. There was a sink/stove top/fridge combo from the 70s that could be switched for something newer, but the fridge and sink still functioned. (I didn't try out the stove top.) I noticed a draft in the night, and discovered that the weather-stripping along the bottom of the door was almost nonexistent. In the bathroom, the toilet paper holder was missing the spindle to hold the roll, and there were holes in the wall behind the door where the towel holder used to be. I am a smoker, and this is a non-smoking facility as dictated by our government. This facility was kind enough to offer butt-out locations. However, I could smell the old, stale smoke in the room. The common area seemed clean. The staff was very pleasant. Overall, it was not a terrible experience, but it wasn't the best experience.

Good bang for the buck, wasn't expecting a 5 star for the price. Quiet, clean room, but really starting to show it's age.

Always had good home-made food at really reasonable prices

Excellent food and service for a good price.

We love staying at Gillespie Gardens our first time staying here was 10 years ago. Comfortable beds, clean place and Breakfast is very satisfying. I highly recommend Gillespie Gardens.

Reasonable price for a fun and funky place. Super helpful staff! We chose the third floor as the second floor is above the bar so could be loud. We enjoyed the live band for a while, then went up to bed. Could still hear the music but slept well.