Hotel/Motel

TLDR: Unprofessional and rude service. I would not recommend this motel, unless you like to do your own housekeeping and don't mind rude service. The Holiday Beach Resort... I am not quite sure where to start. It is my understanding that there are new owners, and I am not sure they are cut out to run any business that includes customer service. Our late check in was accommodated, which was helpful. However, upon check in, the woman at the front complained to us about other guests at the hotel, who happened to be my relatives. We were then told that, upon check out, we were to clean and put away the dishes in our unit and take out our own garbage and recycling. We were told that there was no housekeeping, and that our beds would not be made and our room would not be cleaned during our stay (there was a sign for new maids, so maybe one day you won't have to do your own housekeeping). We got the key to our room, and upon opening the door, we noticed that other people's belongings were all over the room. We went back downstairs and the woman at the front desk had given us the wrong key (after talking to other relatives who were staying at the hotel it was discovered that this had happened to other families that same day). THE ROOM: We arrived in our room, which was mediocre, but appeared clean. Upon having a shower, it was noted that the shower head was extremely low, and the water pressure was terrible. We climbed into bed, and I noticed that there was a large hole in the mattress near the bottom of the bed (the mattress had collapsed). When we later discussed this with the front desk, we were told that she noticed there was a hole in the mattress, and a new mattress had been ordered. She then informed us that the mattress had arrived on Friday (the day we checked in), but that, since we were already in the room, they decided to wait until we left to replace it. I should note that we arrived at approximately 6:30pm on Friday night, and I am not too sure who delivers a mattress later than that. THE SERVICE: Because our party had rented out 90% of the hotel (the party consisted of families with young children and older couples), we had a bbq out back. About five of us were sitting around the pool, watching the kids swim and having a beer. The man came out and rudely informed us that there was no glass around the pool. No one had glass, and informed him of this. He then stated that there was no alcohol allowed around the pool and abruptly told us that we needed to leave the pool area. I understand if this is a rule, but being so rude, right off the bat was unnecessary. The next day, my sister was up early with her children. She said hello to the same man, who then launched into a rant about the mess that we left after the BBQ. Myself and my boyfriend had cleaned up and wiped down at least one of the two picnic tables the night of, and another cousin informed that he had gotten up around 6:00am and had checked the area and noted no mess. Perhaps they were up before 6:00am cleaning, but seeing how the motel is run, this is unlikely. POSITIVES: The location was good, especially as we had a wedding in Okanagan Falls that weekend. For the price (about $200/night), however, I would have rather stayed anywhere else.

Excellent location, right across from the dog beach. Beautiful landscaping; lake and mountain views, walking distance to restaurants, liquor and convenience stores. Rooms are clean and comfortable. Owner Bob is friendly and approachable.

Location and we'll managed property

The manager was amazing! Most welcoming! Will be making this my go to place!

Friendly, Good for kids, close to the beach, great outdoor area, pool.

Location is nice and things are clean. Most appliances however are outdated. But great place to stay at if you spend most of your time at the beach. Hosts are incredibly friendly and nice.

Very nice close to the beach Fun environment

Old style Motel, but very clean and functional, lots of great features to make your stay comfortable. The staff are very friendly, knowledgeable and helpful. We really LOVED our stay, and will use this as the Go-To Motel for Penticton.

We do work for them

Great place to stay! The couple who run it are so kind and personable. Will 100% stay again.

Management was very nice and gave lots of information, the room was cozy and peaceful. I liked the free wifi and the quality of the beds.

Small but most importantly unit was very clean. An excellent deal for the price. Would recommend staying here to anyone

Older motel, but very clean and friendly

Very friendly staff, rooms are neat and clean, no carpet, bed quite high. Great pool,

It's not modern, fancy... But location, cleanliness and the hilarious owners (the husband) make it great. His wife may be blessed with the dry humour too but we did not talk with her much. She's very nice though. We bbq'd on the 2 nd floor deck. So relaxing and casual. Our room had a kitchen too. 2 minutes from the beach, walking.

Very clean and extremely friendly and helpful staff. Housekeeping service even left note on bed welcoming us and leaving their names. Easiest booking I have ever done on a walk in.

Lived here 3 years, not bad but needs upgrade and repairs.

Clean room, affordable rate and the most important thing for me was the comfortable bed! The friendly owners added to a great experience.They have free wifi and are also pet friendly which is a bonus for me. I will definitley stay again