Jewellery

I was shopping around for a diamond ring for my girlfriend and stopped by JB Jewelers. Aldemar greeted me and was very friendly and personable. Other than the shape of the diamond, I didn't how else to customize it. Aldemar made it a very pleasant and stress free experience. He asked me what my budget was, twinkled his toes, and came up with the perfect ring. Surprisingly, he was able to get the ring made in a few hours and I was able to pick it up the same day. Thanks Aldemar for helping make our engagement extra special!!!

Amazing unique quaint

Biggest selection! Super friendly

My fiancé went to return an item at this location. When she got to the counter the employee asked for an ID and the card used for the purchase. My fiancé explained that no where in the receipt did it say to bring a photo ID. To which the surprised employee said "really?"

Nice collection for diamond jewelry! Humble staff, my sales rep was Mittal, she was very helpful to make my decision on my choice. Definitely going again for all my other future purchases!

Love them!

Great staff, easy to work with.

Claire's is here inside toys r us. Its just a little section inside. Not the huge store. Sad how idiots can't just ask or call first . And they are adults?

Not a super friendly crew and when I tried to return an item, they refused citing a 30-day return policy. I do not recall that they explained that return policy to me at the time of purchase. According to this location, it is a company-wide policy, though. Still, pretty hard to accept they would not accommodate the return when I was standing right next to the case with the very item I wanted to return which was still being sold at the same price at which I had made the purchase.

I was buying my mom a pair of earrings and one of the staffs were so rude , I gave her my money and I gave her 3 extra dollars and she asked for some coins and we gave her 1 extra penny and she looks at me and says “ you’re bad at math “ Like first of all I’m buying from your store and this money is paying your bills and if she thinks she is so good at math why not be a math teacher she was also using a counselor so Omfg just it didn’t make my day .

These people will trade your diamonds for cheaper ones. My husband bought me a pap o diamond earrings and he is particular and observant. When I received them they had no flaws visible to just the naked eye. I went in for routine cleaning and also to add screw backs and when I got them back I noticed a black mark in one of the earrings. Upon questioning them the sales rep told me “it’s not like your earrings were that expensive. Diamonds in that price range will have flaws.” I realize that there is nothing I can do to prove it because I didn’t take photos, but if you are considering letting these people handle your jewelry I highly advise taking pictures before letting them handle it.

Such cute items and friendly service!

One of the issues I have with places like Northpark and the Galleria is that it’s full of pretentious people. Fortunately, that wasn’t the case this time around. Trystan was incredible. He helped us through the buying of a smart watch and bag and didn’t look down on us for a second. (We certainly weren’t dressed to the 9s) but he was helpful, kind, and not pushy at all. Would go back just for how nice and patient he was. I really wish the rest of the stores followed that example of just being friendly, no matter someone’s dress or budget. Will be back to see him again definitely!

Great customer service...great place to shop.

I probably visited 7 jewelry stores before coming here trying to find the perfect ring. The staff here is amazing and I would absolutely recommend anyone come here!

This place has failed me once again. I went in today to get a new necklace for my wife for Christmas and it turned into my biggest regret of the day. On a $30 necklace, they hard sell you to buy their $30 lifetime warranty. I politely said no 2 times, before getting stern on the 3rd time. The mood immediately changed and I did not even get a thank you for my purchase. The only reason I am considering going back is to return it. I have spent a couple thousand dollars at Zales in the past, and I get an attitude when I refuse an extended warranty. To make it better, it was from the store Assistant Manager. Avoid this place at all costs. It's a shame that Christmas shopping has to turn into this. Should have gone to the competition instead.

Be careful before doing business with this company.