Jewellery

Worst customer service in a jewelry store. I brought in my bracelet for repair on Jan 4th, and the associate who helped me ended up putting my mother’s name on the repair receipt even though I already handed her the original receipt and lifetime warranty paper, which both had my name on it. I had given the associate an updated phone number to call when the jewelry came in. It’s now mid February, and I still haven’t gotten a call so I called them and I was told that the reason why they had not called me was because the number they had on file was no longer in service. So I told the associate that I was aware of that, and that’s why I had given an updated phone number to call when the bracelet was done. So I had give the repair number, and turns out that my bracelet was already in. So I come into the store about a week after I called and confirmed that the bracelet was in. It was busy the day I come in and a lot of customers waiting, so I patiently wait my turn. So I give the associate my repair receipt and warranty paper, she looks up my name, looks inside some drawers, then gives me back my papers and walks away. So I say, “wait where’s my bracelet.” She then tells me that my bracelet is not in yet. I explain to her that I confirmed this with an associate over the phone last week, and I asked her to please look up the repair number. She then tells me, “I’m so sorry ma’am but we’re very busy right now and there’s other customers waiting. If you like, you can speak with my assistant manager but he’s with a custmomer right now, you can wait if you want or call our store later and ask for him.” So I walk out in disbelief and completely pissed. I call the store a few hours later, and ask for the assistant manager. He tells me that he was the associate I spoke with last week about my bracelet, and that it was in the store and looking straight at it. This made me even more furious. So of course I give him a piece of my mind. Even though I thought the assistant manager’s apology was very sincere, it didn’t make up for the poor customer service I experienced.

Good place

Incredible jewellers who offer bespoke jewellery and excellent personal service. Highly recommended.

I got my stud earrings from Pascoes 6 months ago, and the butterfly push broke while I was wearing it. I came to their shop in New Market asking for a warranty and they told me it broke because I slept with my stud earrings on. What did I do during my sleep to break the butterfly push? They should state in their description that "you can not wear our product while you are sleeping". Furthermore, they said that I should have purchased my earrings in person rather than online (therefore, what is the point of selling your things online, Pascoes?). I wasted my time solving the problem with their staff, and the only way they could offer me was trying to sell me a new "made in New Zealand" butterfly that cost 22$. I learned my lesson; there is no warranty on Pascoes products (mainly jewellery). I love some of your jewellery styles, but not the low qualities of your customer service. I would never buy any things from Pascoes from now on. Thank you for the lesson today.

Fantastic service and beautiful jewellery.

Great experience, very friendly and helpful team!

Star rating purely based on customer service. The girl who served me clearly had no clue how to sell anything and seemed like she was high or something. Very disinterested and lacked manners. Please train your staff better Pascoes.

The best service by Jen and she knows her stuff. Will be sure to go there again

Friendly and Knowledgable Staff, Excellent Service and lovely range of jewellery. The jewellers to go to in Hawkes Bay for custom made jewellery, the detail and quality is exceptional. Also the go to Jewellers if you want to source high quality ethically sourced diamonds which come from Antwerp.

Beautiful jewellery

Have been going to Michaels jewellers for over 20 years, their work is impeccable and reasonably priced!! Would't go anywhere else, and recommend them to anyone looking for jewellery, repairs or custom pieces.