Jewellery

Do not go to Zales Sundland Park. Biggest mistake you could ever make. Store manager is extremely unprofessional. Harassed customer today @ 3:45 p.m. Gave customer such ridiculous excuses as to why item couldn't be returned. Sales associates not educated with merchandise. Jewelry is poorly made. Will be filling a complaint to corporate. Cannot stress enough to public to not spend time or money at this store/location. Unsatisfactory Service/ Issue has not been resolved. (Very unprofessional store).

We move often and this Zales has the best customer service we've ever received anywhere. My kids were being wild during my last visit and they didn't have to be so kind, but they were. It was wonderful to be treated well in a jewelry store as many places I've been the sales associates have been condescending and rude. We love the Zales warranty service and they have earned my future business.

Went in to see if my ring could be fixed because we did buy a warranty but weren’t sure if it would cover the ring. They were busy & we waited a couple of minutes decided to ask the “manager” if the ring would be covered & even showed her the ring & said it would be covered, waited an hour, to be told after that the ring wasn’t covered under the warranty. The waiting time was ridiculous.

Awful customer service. Maria has always been really nice, but the other lady who works evenings is the rudest person and should not be working in customer service.

Adriana is the best employees that works there always has a smile on her face. Help with a lot when I needed it. Great customer service. :)

Not Bad, Take A Look For Yourself😎.

If there was a button higher than 5 stars I would put it! I am so pleased with my beautiful diamond! The Jewel Gallery worked side by side with my fiancé to find the perfect stone for me and I could not be happier. My fiancé loved how throughly they walked through the specifics of each stone and how patient they were. He loved that they just weren’t sales people that just wanted to make a sale, they wanted to know about him and I personally. I tell everyone that will listen how wonderful these people are here. My future husband and I will be buying our jewelry from them and only them.

I stopped in to have my wife's family heirloom necklace repaired. I have never received friendlier or more courteous service anywhere. They immediately started work on the necklace while I waited. Everyone who passed by ask if they could get me anything, soda, water, etc.. The necklace repair was completed in about 15 minutes and looked beautiful. The gracious lady at the front counter then told me that was my "Blessing for the day" and there would be no charge, just remember them next time I need something. Without a doubt I will. They will be the only jewelry store I will ever use in El Paso again. Many thanks to everyone at Ben Bridge Jewelry for assistance and kind service. Marty

Amazing! They were able to create a custom ring based off of just TWO photos that I showed them. The results were even better than the photos. They also have some of the best customer service I have ever experienced. They treat you like family not like just another customer.

Susan worked with my fiancé to help him surprise me with my beautiful engagement ring. She quickly resized it for me in about 4 hours when it was a tiny bit too big. THEN she worked with me to help me create a unique wedding band that coordinated with my engagement ring. Wonderful customer service.

I lost a side diamond on my wedding ring. LuAnn was extremely helpful and made me feel very comfortable leaving my ring. When I picked it up I couldn’t believe how amazing it looked! It looked like a brand new ring. Super happy with their customer service and their work ethic. Will continue using in the future.

Amazing job with my baby she cry less then a 30 seconds and she was ready ❤

Great customer service at Cielo Vista location great job everyone 👍👍

Terrible experience. I went in to check to see how much ear peircings were, as I was planning to get my son's ears done. They lady argued with me on how old they have to be & when babies get shots. I explained calmly September 16 he had his shots. And other places I called said 2 months with shots. So I asked again. The associate still went ahead and told me I was wrong it's 3 months babies get shot, proceed to get in contact with the manager and said as long as 2+ months with shots he's fine... Please lady don't try to argue with someone on how old & when the child got shots... Completely rude and unprofessional. Will not be going here

IF YOU WANT YOUR PERSONAL INFORMATION LAUNDERED TO YOUR HUSBANDS EX WIFE...THEN THIS IS THE PLACE TO GO SAMANTHA (STORE MANAGER) AND CECI (SALES REP) HAD NO PROBLEM TALKING TO MY HUSBANDS EX ABOUT ME. SO IF YOU DON'T MIND BEING GOSSIPED ABOUT AND LAUGHED AT EVERY TIME YOU WALK INTO THE STORE TO GET YOUR RING INSPECTED (BECAUSE I HAVE NO CHOICE) THEN THIS IS THE PLACE FOR YOU. SO MUCH FOR "CREATING LOVING MEMORIES" AND DON'T BOTHER REACHING OUT TO HIGHER MANAGEMENT THEY COVER THEIR OWN AND BRUSH IT UNDER THE RUG.

Love the earrings.