Car Dealership

The team here was amazing, particularly with Dieaa. Dieaa is patient and he really listened to our needs. When I was conflicted between options, he offered his many years of experience and helped us through the tough decision making and allowed us to make an informed decision. Even though he appreciates the business but he was never pushy. Most importantly, they are problem solvers. You have a problem/question, they will solve it! This is the second vehicle I got with him. I highly recommend working with Dieaa and his team, you won't be disappointed :)

Great and helpful staff. Good prices. Overall good experience

This is the terrible dealership that I've ever got. Of course they were nice and kind before I bought a car. They were even nice for a few months. When I bought the car, they offered me 3 deals and wrote it down on the document. One of them is set of tires because I saw that I need to change it in 1 year based on the car proof. I went to my car's service centre and one man said I need to change tires. So I called to iautohaus , manager, for tires. He said the previous manager is not working and how I am going to prove I haven't changed it yet. Why do I need to prove it? If they give me money to change it, I can. But they never give money to customers for those reasons. I even asked about it to a lawyer and he even said they are breaching the contract. I got an email from the lawyer and sent it to that manager. He's still like "it's unfair. Why I didn't change tires right after I bought the car". I told him several times I did not need to change tires. And even there's nothing about due dates when I need to change tires. If I need to change right after I bought that car, I would have to let them change tires first. This new manager ( I don't know how long he has been hiring for that position) doesn't reply the email. Even when I called them, he's not there based on one employee but she told me "one moment". if he takes a day off, she probably knows it. I'm going to sue them in small claims court If they keep ignoring my email and contract. I don't care how much it costs to sue them even if it's a way more expensive than tires.

Although past visits were much more satisfactory, my service visit on this occasion did not go well. Vehicle was dropped off early on Day 1 appointment, but never looked at through the day. Work did get completed on Day 2 but too late in the day for pickup. Vehicle then had to stay in for 3 more days over the long weekend. When we did finally pick up the vehicle, the bill was more than double the original quote. Additional work was done, but no one had called to discuss the change in work scope. The repairs were done correctly and we appreciate the quality there. This overall experience was not up to past positive work done by Brown Brothers. Hopefully a one-time blip.

Absolutely steller service and an excellent car buying experience at this dealership! First time buying a Lexus and the staff was extremely helpful in meeting our needs. Everyone we met all the way from the GM ( Kirt Gill) to the sales person ( Melanie) were amazing and guided us seamlessly through the whole process! The showroom is beautiful and is well equipped with a luxurious lounge , a gift shop and more. We were given a 5 star treatment and would highly recommend this dealership to all our friends and family. Thanks to the team at Open Road Lexus Richmond! 😊👍

Absolutely fantastic people and after service here.

Brought 3 people to make deal on car, all 3 bought at other dealership that tells the difference...

The service I received at Nissan has been spectacular! I was helped by Song and he assisted me with looking at a 2017 Infiniti qx50. Although we ended up not buying the vehicle, Song's service and attitude has been so helpful and friendly that I would definitely recommend him to anyone looking to purchase a vehicle. Song has been very straightforward and honest with answering my questions and I know that if I ever buy a vehicle from him, I'll definitely get an awesome deal! Keep up the good work Song!

I purchased a BMW from John Rousseau and couldn't have had a better experience. He had the car ready to test drive before i came in and was very professional and accommodating. He was always available to contact and kept me updated with the status and servicing of the vehicle. I highly recommend dealing with John

Had a great experience here. Alex is a very nice gentleman. Would definitely recommend buying a used car from him.

Rude people

Out of business

Riley made a ton of promises he never kept, then wouldn't answer my calls. Full of bs.

Was looking for a replacement passenger door mirror for a 2007 VW beetle, which was vandalized. On-line price was $93, so I called Clarkedale motors on Main. They wanted $125 for the part. YIKES. Called Cowell, and they said price was $109. I told them their website said $93. so the parts guy said they would match price, even though they did not have to ship (handling charge waived). THANK YOU!. Had the part then next morning. Will be bringing my Beetle there for service from now on Good bye Clarkedale Motors (you suck!)

I think by far, the the best car buying experience. Good communication and customer service even after you sign and put a deposit Unlike My past experience at other dealership. Jose started talking to me via email and when I was in the showroom Katie ended up helping me coz Jose was going on his vacation. Katie answered all my questions promptly via at the desk as well as when I texted her every time. Thanks a lot Katie you’re great. I would definitely recommend my friends and family to see you guys for a mini or any other brands that you carry in future. Thanks you.

I got my new sportage from Adrian few weeks ago and it was a great experience. Adrian was very patient and knowledgeable to help me finding the right vehicle I needed. Definitely recommend this dealership to friends and family.

Fair price and beautiful cars haters stfu

Great Service! Great Price! Sheldon Engel Is the guy to deal with! I will definitely come back to lease another car from Him and Dueck Richmond