Car Rental

Don't expect to be able to talk to a customer representative that can find your order, nor be able to call the service center you rent from. After dropping off car during off hours, needed to call the Avis center because we threw away paperwork that needed to be returned. While the IVR system correctly identified me and even asked if I was calling about the rental I just dropped off, the overseas customer service rep was not able to find the rental order. They tried searching using my name, phone number and credit card number, nothing. I asked to call the Avis center that I rented from directly and they advised me to call the same number without responding to any of the questions. After frustratingly waiting through the repeated ivr questions, it eventually said good-bye and hung up. Attempted this several times. Cannot recommend this company knowing you will never be able to contact anyone about your order over the phone.

Awesome customer service and the owner is really helpful. Highly recommend this rental place!!

Very difficult to find if you're not familiar with the complexities of the Toronto underground. Staff was polite but distracted. I also had to go somewhere else to drop off the car because this location was closed.

This is a small car rental company that lives under many names such as Rent 4 less rent a car, Universal rent a car, TRAC rent a car, Go 4 green rent a car, Rapid rent a car They have a bad reputation and they try to get away using many names. Their address is 7 Kelfield Road Etobicoke. They are running a business to scam more money out any way they can. There are a lot of people complaining about insurance scams, damage scams, additional fees, cleaning fees and such. In my case, they charged my CIBC VISA credit card to its limit; $20,000 for a run down old and damage every corner Honda Civic. Avoid using these companies even if they give car for free bacause if you give your credit card to these crooks they will use and abuse it at their will.

We only rent from Enterprise because of their outstanding customer service and excellent vehicles. We had not dealt with this location before and they did not disappoint. Great value for the price and a lot of peace of mind as well. November 2015- we were back in Toronto and rented a car from this location again. Customer service remains tops here. As always, great value for the price with a terrific car. November 2016- Haven't posted a review since last year but we have rented from this location a couple of times this year and just did so again this week. The car was just what I asked for, value terrific and the customer service remains outstanding. We continue to be loyal Enterprise customers! May 2018- We're back....haven't posted a review in awhile apparently, but we rent from this location at least twice a year.As always the car was exactly what we asked for, was in very fine condition, the price was reasonable and the customer service as good as ever- which is excellent. We always rent from Enterprise and will continue to do so. November 2018- Back in Toronto and another rental for a week. Customer service continues to be outstanding here. We only rent from Enterprise when we travel and this location always comes through for us. Friendly, efficient service continues.

Got into first vehicle, it would not start, battery dead. Second vehicle drove 50 kilometers, brakes begin to grind. Called rental place, response was:" the previous customer loved it, guess everyone is different". Maybe, just maybe it's an unlucky occurence but it sure left me to wonder about attitude and quality of customer service. Fabio, however was a gentleman.

My experience with budget was excellent, but this time no at this location only 3320 Dufferin. If everything that you need a car, do not go to this location at all. The manager there garbage because he doesn’t know how to respect his customer. Read everything twice because they will to charge you for anything.

Nice guys. Happy to pick up / drop off.

Excellent customer service from Colby. He was extremely resourceful and understood the situation and urgency.

Great customer service and very helpful and informative. Nice selection of vehicles. They very helpful with dealing with my insurance company and kept me updated throughout the rental.

No issues with the rental but this location is SO unpleasant to look at. The building is falling down around you. Service was excruciatingly slow but at least we made it out.

Great receptionist girl,she was smiling & welcoming to all customers,also she answered all my concerns

No stars for Avis. They've lost my business. I've used them many times and found the staff to be helpful. But beware: the website suggests that paying online is the cheaper option. So, I paid online for my Thanksgiving weekend rental, indicating I would return the car first thing on the Tuesday morning. The charges, according to the receipt from Avis, were $178 less than my pre-pay, but their policy does not permit refunds on pre-paid rentals. I was completely misled by the website. I'll never pre-pay again, and I'll never use Avis.

The worse car rental company ever! Rude customer service! Even the head office in U.S. I have a coupon that's valid until 31st of December 2018, and the day I'd like to rent is 17th of December. Still not even holiday though and then they say it doesn't apply because it's during holiday. How come you haven't even mentioned the dates in your terms and condition! Unbelievable!

Best prices and very helpful staff with quick rental and drop off.