Car Rental

Hi how much for 2 ton for tommorow

Very fast to have everything in and out.

After shopping ALL of the trailer dealers in the lower mainland we decided to deal with Kitt Equipment. We custom ordered a new 16ft enclosed trailer and added several options like finished ceiling, extra windows etc (way cheaper to do this while ordering vs. after). Their pricing was better than all the other places, and we had excellent service from Parker at their Aldergrove location (both before and after the purchase). We would definitely recommend them.

Terrible customer service, guy doesn't understand what you are saying. When I got in to pick up my reservation he told me he had other customers and I stood and waited for 30 mins. I Brought the trailer back on time, and he yelled at me for bringing it back an hour late, I even showed him the document that said what time I was supposed to have it back by. I would never use this location again and would not recommend it to anyone.

These people go above and beyond for the customer. Will be back!

Good place. Nice service. I would rent from these guys again.

I've read most of the other reviews on here before leaving mine and can tell you that the service varies by location. I've ran into the same problems when visiting the Vancouver Airport (YVR) location, as some of the other unhappy customers. This is why I always choose to rent from the South Vancouver Location (8326 St George St, Vancouver) It is almost the same distance from YVR as the Richmond location is. I have received nothing but the best service from Raj at the South Vancouver location. He has always been able to provide a clean reliable car and at the best price. He even goes out of his way to correct any mistakes made on a reservation before renting you the car. If you need to drop the car off at a different location once you're done, he will provide you with instructions on how to do so. By far, one of the best car rental locations in all of Vancouver.

Super nice and helpful staff !!!

Great Service. Best price. I will rent again from this location.

Pire service que j,ai jamais eu, le commis ne veut que s'en mettre plein les poches, ils profitent en masse des touriste et boost leur facture. Il faut écouter très attentivement ce qu'ils disent. j'ai une van, elle m'a coûté 100$ de moins que mon ami avec une 4 passager. Le pire, c'est qu'ils ont fait une erreur, ils ont pris mon dépôt et l'ont donné à la mauvais personne. Il ne veulent pas me le rembourser. Pire, il ils bloquer mon numéro, je ne peut même plus essayer de régler le problème. Si vous voulez faire une bonne affaire changer de compagnie.

They are thieves and crooks. It has taken me almost three weeks to get a full refund after they erroneously over charged me for an extra day. and they attempted to shaft me three times. From my interactions it seems that there staff are incompetent and lazy, not only that there activities bordered on criminal. I was understanding when the charge first appeared on my card as mistakes happen. However when I was only refunded part of the fee I started to see how poor there service department really is and what a mistake it was to ever deal with them in the first place. On my second interaction with them I was told these additional fees where not included in the original price and wold not be refunded. This was completely false as the charges where for the extra day and should have been refunded too. So twice you tried to steel from me. After I reviewed the receipt I was sent from the ignorant woman I had the displeasure of dealing with first thing in the morning I noticed this blatant fraud and contacted there offices for the third time (Vancouver international Airport) and talked to the "night Manager" Sarhad (though I doubt any of the information he gave to me) who completely denied that they'd over charged me at all and was more useless than an umbrella in a hurricane, suggesting that I reply directly to the email from there head office, which I did to register my utter disgust of his (and Dollar/Thrifty rent a car in generals) attitude and my contempt for there sorry excuse of professionalism. On my fourth call to them I got through to possibly the only competent member of there staff who issued me with the full refund. It should not be this difficult to secure my money when they had over charged me. In any other circumstance this would be straight up theft and the continued attempt to withhold my money goes beyond any reason. They are fools and I will never do business with anyone even remotely related to there organisation again.

very friendly staff. highly recommend

We needed a car to get us to a very important doctors appointment in Vancouver. Not excited for that trip whatsoever until we saw the car we were taking! We were upgraded from economy to a 2018 mustang at no charge, and it honestly made the trip for us! Customer service was amazing, car was amazing, cannot give enough stars to these guys!

Great service and friendly staff

I rented a Chevy Spark, drove it for 17 KM total. They charged me for 11.11 litres of "refueling". Their response when I asked about it: "show me how much you put in the tank". The car LITERALLY consumed less than 1.5 litres of fuel and they charged me for 11.11 litres at a premium for their refueling service + tax. Pay attention to the other reviewers here who have had similar experiences with these crooks. The electronic fuel gauge in the car never went below full. If you're going by mileage, at least charge the real amount. they literally overcharged me for 10 litres worth of fuel + taxes. Crooks.

-Bad customer service. The representative I interacted with at this location, Luke Henry, didn't smile and looked like he had better things to do than to be there. Enterprise should ensure that whoever is at their front desk has basic courtesy and people skills. -If you're travelling in BC during the winter, especially in the Kootenay region, be advised that the law in BC does not mandate true winter tires on all cars by default. The minimum legal requirement is for so-called Mud & Snow tires, which are inferior to winter tires for winter driving conditions. Enterprise has M&S tires on their cars to satisfy the bare minimum legal requirement, and you get charged extra for true winter tires. My advice is that it's worth it to get true winter tires, even if you have to pay extra, otherwise you'll be the one stuck in bad weather with a far greater chance of getting into an accident. There's no recourse from the Enterprise to replace your M&S tires for winter tires. They don't care.

The worst customer service. 1st the lady was very rude, she complained because according to her, we wanted to rent at 8am, she didn't listen to us, we were wrong. Actually we wanted to rent at 4.30pm, i was working this day so impossible at 8am, and we called before coming to say we will be late because we had to wait about 40min a taxi... 2nd we did everything by phone, to rent the car, when we arrived gave all the papers, we couldn't rent the car, and for the lady it was our mistake, we could feel she thought : stupid customers, they are liars... I was so annoyed I became rude, this rent was very important for me, and she was so rude with us so... We went to the insurance to have a refund, and actually we could rent the car (policies) This day an young woman was training, she was very stressed, i can understand with a boss like that : bossy, rude and she doesn't know her job !

I love the customer service at this location. Use them in winters. They go above and beyond. Even a call back to me confirming again, insurance took care of all and no cost to me.

Great