Car Rental

Good rental company which takes care of its customer, always provide you the best car available. All their cars are almost new with low milega and always neat n clean. I always find rates much better then any other rental car company

Had reserved a 16' truck a few weeks before moving day with Chad. Truck was onsite and available the day/time of scheduled pick up. Chad was courteous, friendly, and professional in facilitating a quick, inexpensive, and stress-free rental process. Chad will be the first call for my next rental.

Chad was super nice and friendly. Always answered my questions with a smile. Highly recommend him.

No stars if I could. Specifically reserved an SUV based on my needs and wasn’t provided one. Was told I would be called in a day or two as soon as an SUV was ready for me but it’s been almost two weeks with no call.

Do not rent here. They are running a “bait and switch” scam. The will take your reservation and send you a confirmation email, but there are no cars available for rent here. Instead, 45 minutes after your pickup time an employee will arrive and take you to Bell’s Corners where they might have a car for you to rent. If your destination is Bell’s Corners that results in you only being 45 minutes late, but if you are headed downtown, east or south you will be 90 minutes late.

Excellent Service!!

Always professional and polite, good selection of vehicles, just a smidge pricy

Super impressed with the service, will use again. Very friendly customer service!

Dealt with Farouk in the past and have been dealing with Dave both are great to deal with each and every time.

Be warned, if you choose prepayment and bring the car back early you get NO money back. Do not prepay, in fact do not use AVIS if you can help it. I will never deal with them again. $130 ripoff.

Good experience. Fast and easy.

BEWARE OF UNKNOWN HOLDS: At first I thought this place was really good, they were accommodating and answered all my questions. I told them I might return my rental a day early they said no problem I'd only be charged for the days I used it. When I returned the car I decided to pay with a different card than what I gave them at the beginning; again they said no problem. However OVER a week later I had a hold on my original card for the final amount even though the transaction was processed on the second card I used. I called them, they said there was no hold and talk to a manger. No manager called me back so I had to call again and still no one had an answer for this and I was told to call Visa. Visa then told me to get it removed I'd have to have the merchant call with an authorization number. After going back and fourth with Budget Customer Service and Visa for 2 hours, finally ONE person at budget told me that when you switch cards they place a hold on the original card to make sure the transaction passes on the second one. The hold usually drops off once this is confirmed but it can take up to 7 business days. I was in AWE that out of the 3 people I spoke to at the car rental location and the 3 people I spoke to in customer service ONE was able to tell me why this happened. BEWARE of this trick when/if you change your mind on which card to use, because no one apparently knows about it so you won't be told.

The people that work here are amazing. I sat waiting for my van to be ready when someone else came in asking about a car. Had to be same size as the one they usually drove. Personnel were kind enough to point to a similar sized Ford but she said it was too big on the inside. They offered the customer a large car instead of a small CUV, but it was too small. The customer noted my personal vehicle and asked if it was for rent, of course they said no, but a branch had one that was 6 minutes away. Was in black like mine? No, it was silver. Customer didn't want it, plus six minutes away was too far. They went on like this for 20 minutes, looking at cars, having this converstation about how they called ahead and the staff agreed they had, and that the original car they showed the customer was the same class as thier own personal car. The person renting got upset, asked where the next nearest rental place was, demanded to see what was at other lots at other locations... Well, the people working the counter never faltered, never lost their smile or their cool. Helped this person in every way possible. I've never seen such professionalism. People waiting in line were getting uncomfortable for the people working the desk, but they got the customer what they wanted with a smile and a wave and carried on with the next person. Will rent there again just for that reason. They also did a great job getting my rental van ready and were really helpful to me as well.

Terrible service. Brought us the wrong vehicle, refused to help or make it right. Another couple experienced the same thing as us too.

Excellent service from Hiva Mikail. Price was a bit steep and it's ridiculous that online bookings are ignored and they don't stock any compact/economy cars.

This was by far the cheapest and best experience I've had renting a vehicle. Priya and her staff gave excellent service and went above and beyond to accommodate me. I will definitely recommend them to anybody.

If I could give them ZERO I would. They have the absolute worst customer service and they use shady tactics to overcharge customers.