Hotel/Motel

Location is central so great, room is great, the placement of the room is weird...we had to carry out suitcases up stairs.

Such a beautiful place in the middle of the Canadian Rockies :) Definitely worth to visit!

Great central location with all the usual amenities, nice bar, friendly staff and comfortable clean rooms. Plenty of information available on local sights and activities, as well as organised group activities for those staying at the hostel.

This little gem was a great find! It was nice and clean. Breakfast was great and we sat on the cute little porch with a view of the mountains. Parking is super tight, but we made it work.

Stayed for just a night because I arrived too late in the day to start backpacking, everything went smoothly and without any issues. The breakfast is actually just access to a kitchen with some basic supplies like toast and cereal, had that been advertised more clearly I would've purchased dinner at the grocery and cooked here instead as well to save some money. Great place!

Clean. Good staff. But not a 4 or 5 star location. A few people we spoke to stayed a few door down and had a better price, much better included breakfast. We on the other hand pay 3 dollars an egg. Like i said the staff was nice. Location was clean. Frankly if the breakfast was better I would likely have given them a much better rating. For these prices it seems they are racing to cut corner. I will be stay somewhere else next time.

I loved staying here. The location is great. You can easily walk to downtown Banff. The rooms were nice and clean. It's quiet.

I stayed here with my friend back in March for a girls weekend and it was great! We stayed in the room with 2 queen beds and the kitchenette. The room was very large and spacious, everything was newly updated. The kitchenette had everything we would need during our stay! The atmosphere of the lobby was super cute! They had board games you could play in the sitting area, the staff was really friendly, and the price was very reasonable! The big plus to this hotel (for me), that in addition to the great features, it’s pet friendly too! So I will definitely be coming back with my family!

Clean though slightly dated, with the first big thing advertised being an in hotel liquor store (so many better selling points than that!)... Pool is 'warm' but outdoors, so you'll still be cold as hell on anything but hot days with little wind - it said it was 28°C, but I'd be pushing it to say it was 22°C at very best. The dry Sauna was nice to warm up in though, which after a few minutes in the pool everyone rushed too! Breakfast was great as you're in an actual restaurant, with plenty of fresh hot and good food, pastries, drinks, yoghurts, fresh toppings, and etc.

Friendly desk staff. Free access to ROAM bus service in the pouring rain was much appreciated. The Inns are located about 1,5 km from the centre; okay to walk but nice to have the bus as a backup plan. However, rooms are hot and stuffy. Balcony door is the only option for ventilation and causes a lot of noise from traffic. Floors are creaky and the carpets are old. They don’t look very clean. Walls are paper thin, so good luck sleeping at night with all the noises from the hallway. Beds are really small. You’ll get 2 double beds, but I’d rather have a proper sized Queen (or rather a King - being used to that as a European...) so my partner and I can fit comfortably into one bed. Bathroom is small and clean on the surface (just don’t look behind the toilet). Towels are a bit limited. Even though the shower is hot and has enough power, the bath doesn’t drain well so you’re up to your ankles in water.

Very pleasant and spacious rooms. On site pool and two restaurants are both good quality. Staff was very friendly and helpful.

Nice location outside town. Nicely rennovated. Comfortable bed. Excellent service. Delicious restaurant. It loses one star from me because the walls are very thin. When you are woken up several times at night due to noise and once in the morning because you can hear every moan of the people in the room above you having sex, it detracts a bit from the enjoyment of the serene surroundings. Needless to say, it needs a bit of work on soundproofing between rooms. Nice view from hot tub.

While located outside of downtown, the lodge I believe just recently underwent a renovation. All the interiors are comfortable and spacious. Kitchens are provided as well.

I enjoyed my stay at the Douglas. It's about a 5 minute drive away from Banff Ave so it's nice and quiet. They provide complimentary bus pass so you don't have to drive your vehicle downtown. Rooms are nice and cozy.

We only stayed for a night but we had a lovely stay. The room we were in was fantastic and luxurious - there was so much room! We experienced the spa, outdoor hot pools, and the sauna. Everyone was really friendly and helpful. The view outside the hotel was definitely a must-see. Overall a great and wonderful experience.

Good location on tunnel mountain, about 5 min drive to Banff avenue. Nice view from some units. Wildlife can be spotted around the lodge. Staff are very nice. Main issue is cleanliness, not good at all. Poor sound insulation between rooms and adjacent units. Overall I'd would look for a better place next time if available within the price range otherwise I'd come again.