Jewellery

Customer service and representatives friendly

The store in Pony Village Mall was ---LOVED--- by MANY people of all ages male and female....I work in the mall and get questions every single day about why OUR Claire's closed....what IS the answer to that question??

We came in yesterday to have them look at a stone I was given, it was confirmed to be a diamond. So,...what does my WONDERFUL Husband do??! Him and I pick out a setting and he is having it put into a gorgeous ring for me!! The process was easy, and the salesman was wonderful!! Thank you so much!! I am so excited to get my ring done!!! ❤️❤️❤️💍💍💍💎💎💎💎

Beautiful custom pieces and kind staff. Went in today for a watch battery.. They cleaned the rest of my jewelry for free while I waited for the batteries to be installed.

Mark helped me design an amazing and completely custom engagement ring. The ring is absolutely beautiful. My fiance and I really appreciate the uniqueness and quality of craftsmanship of the ring. He was so easy to work with and very professional. I highly recommend his work.

If you want high end jeweler at fair price, come here

The staff at Vacaville Outlet are extremely helpful. They will take the time to help you find what you are looking for. They are professional and knowledgeable. Give them a try the next time you want something special.

Absolutely the best place to go!! Honest, patient, so helpful.. the nicest people! It's so refreshing to go to a local shop and be treated like you've been friends for years , just great people!!

Good deal

Nice watches at really good prices

rude employees

Is ok

I went in to Thornton and sons to look at getting an engagement ring for my GF. I went with my best friend right after we left them gym. Not only was our salesperson “Anna” ,or should I say lack of salesperson, very judgemental after not being able to find the perfect ring I thought my Gf would love she then walked me to the clearance section. All I felt the whole time while in the store was the feeling of being judge just because my appearance. All I wanted was to see if I could find that “one” ring she would love. I would have loved to purchase a ring to purpose but her unprofessionalism was an instant mood kill to what is supposed to be a special moment. If my sales person wasn’t so judgemental maybe I would have told her I just sold both of my homes and had well over 50k to buy the ring and would have told her I am a finance manager and make over 10k a month. I would never recommend this store to anyone looking to have that special moment of finding the perfect ring.

I ordered online recently. Paid for shipping, which was 5-7 business days. According to the website all online orders are processed in 2 business days. My order wasn't processed for over a week and shipped after that. My item isn't due to arrive until next month. I emailed them asking about it. They blamed the fact that they had a sale for their back up and sent some generic impersonal email. But failed to communicate the delay to their customers. I replied to their email and they never followed up. Customer service is terrible. I wouldn't buy online unless you have 3 weeks to wait for your product.

I love the place.

My daughter did get her ears pierced her 11 years ago and they did an amazing job Very kind staff