Jewellery

On December 10th I was gifted a Gen2 smart watch. I was so excited but when I opened the box there was a defect, the sealent around the watchface was coming off. So I took it back to be replaced. I had both the receipt and a gift receipt. Now let me tell you that I use to work for this company and I know it wasn't the sales persons fault, things happen. I didn't go in there with an attitude. I wasn't trying to get a refund, I just wanted a working watch. The young man who "helped" me was awful. At first he told me that it was a cosmetic issue and the warranty didn't cover it. Then he told me that he could see scratches on the watch and I must of hit it causing the sealant come out. I told him this was bought on the 8th and it was only the 13th. I told him I only wore it one day and noticed the issue. He said you can tell it's been worn because of the band. That seems like a concern for the product wasting so quick don't you think? He didn't want to do anything until I told him I use to work for fossils corporate and I know that this is a manufacture malfunction. That's when he decided to replace it. He replaced it with a used watch that was returned for not charging. I couldn't believe this kind of customer service. I couldn't believe that a company I use to work for and knew customer service was a major key for them would have an employee like this. I went to the fossil at North Park in Dallas and they did an amazing job fixing this locations problem. I will be writing Kosta a hand written letter and letting him know about this. I wish I knew the guys name, he was White, slim, colored eyes.. blue o believe. Brown hair comes over to the right from facing him. About 5'6.. 5'7.

This Brighton store has very helpful and friendly staff. I buy something for my wife here at least one or two times a year and they are always happy to help me explore options, even if I take forever 2 make a purchase

Everyone at the store is very friendly and helpful. They just recently had their Grand Opening for their new location on the 1st floor of Town East mall. Fun day.

Always a pleasure going into Kinne's Jewelers. Gina is always very helpful and her merchandise is unique and classy.

Great place! Very attentive to detail and courteous. Look forward to buy more things for my girlfriend.

Great service, lovely people.

RUDEST PERSON I HAVE EVER DEALT WITH

Wife and I have been shopping here for YEARS. AMAZING service - from owner to frontline employees. Definitely the place to go for one-of-a-kind jewelry and unbeatable prices.

For a small store they have a lot of cute tops and dresses! The staff was very sweet and helpful.

These people charged me $200 to get my ring sized smaller. You can tell where they cut the ring. It was my engagement ring and wedding band. The ring fit however the band is too small even though they should be the same size. I will never go here again.

Great service; best place to replace watch batteries

Super good service

I've been here several times to sell silver parts and pieces and the service is always excellent.

Easy to find. Quick results.

I live in Austin, TX and no one here that I went to could repair my broken engagement ring. With a few weeks left until the wedding (17 to be exact) Hinds & Marcus fixed my ring in a matter of days and got it back to me looking even better than the day my fiancé proposed. The price was unbelievable and the service was even better. I will definitely be back for all of my jewelry needs!

Got my ring sized in 1 day :)