Jewellery

This is a great place to go shopping. It's entirely indoors, and they have a wide variety of stores, from Hot Topic to White House | Black Market. They also have a nice foodcourt, which would be perfect for a date.

BUYERS BEWARE!!!!!!!!!!!!!! If I had the option to give no stars I would. I had a VERY VERY bad experience with Kays in the Escondido Westfield Mall in the past but now I am just done with them all together. A few of these people I called friends who worked in this store just drug my Fiance in the store and just ask if he could do Her a favor. The nice and caring person my man is goes in and says what do you need? She asks him for him name, phone number and his email. SHE NEVER TOLD HIM SHE WAS GOING TO RUN HIS CREDIT!!!!! I am so blown away and upset a "friend" would do this to him and not give him all the details when he and I both said we didn't want to finance. Kay Jewelers, you just lost two more customers. Looks like I'm getting my ring from Kevin Jewelers! Thanks for making our decision so much easier!

Very pushy and aggressive. cCearly not interested in helping us once they knew we were on the low end of price range. Zero customer service skills and almost outright hostile when we wouldn't buy something to replace the item we were returning (which clearly didnt fit but we were pushed into buying). Tried to lie to us about the return policy saying that we had to buy something which is clearly not what is written on the receipt.

Great customer service and appreciation!

Tony really knows his stuff he's always taking care of me and has just fantastic selection of watches and Jewellery okay

The location is *technically* Claire’s but it contains only a small selection of products. No piercing station.

Bought my beautiful ring here. I am not disappointed at all. I get so many compliments on my ring. Top quality and exceptional service. When I’m ready to upgrade my diamonds to a big center piece I’ll be visiting Ms. Homeira again.

This is a very long review, but I encourage you to read it all! If I could give them zero stars I would. I live in Idaho, but I was in California on a very special vacation that my family had planned just for me. My husband bought me a beautiful ring for my birthday, but it had to be ordered and then it would be shipped back to my house in Idaho. This was on February 5. They said I would have it by February 17. Fast forward to February 22 and I still do not have the ring. I was told on February 17 it arrived at the store and then would promptly be sent to me and I would have it in a couple of days. I called the store and inquired where my ring was. The guy puts me on hold for about 15 minutes searching the whole store for my ring. He comes back empty handed and then proceeds to tell me that they have one ring in the store and it is a size 8 1/2. That is my ring....he then proceeds to look closer at the ring and notice that it had my name on it with a note saying to send it to me, but no one did. He then sort of apologizes to me on the phone, but he did not seem like he cared much. Here it is February 26 and I still have no ring. They sent it by FedEx and it says it should arrive tomorrow, but guess what there is another catch! In order for me to get the package I have to present ID and sign for the package when it is delivered. My husband and I both work during the day and will not be home when it is delivered...I am so very unhappy with the service here. The man I spoke to on the phone was not very compassionate that they had misplaced a $350 ring we had purchased. I love Helzberg very much, but this store is horrible. I should have waited to purchase the ring from the wonderful Helzberg in Idaho. I am so close to just sending the ring back and asking for a full refund. Big waste of time and money for me. I also then went to the corporate customer service and asked for a small refund because of the issues and they told me that only the store itself could offer me a discount and they could do nothing. I am not calling the store again to get crappy customer service!!!

Love this store!

They are priced like a custom store but it is all catalog

Very nice Customer service, beautiful jewelry.

Cozy place. Always organized. Very helpful staff. Great prices!

Love their jewelry