Car Rental

The customer service at this specific budget location was very poor. The person at the front desk was very confused about whether I could modify my reservation. He went so far as to make me call the Budget call center while I was in the retail location picking up my rental. It was very confusing and time consuming. After I got an answer from a Budget customer service representative, he called his manager and disagreed with what Budget had told me over the phone in front of him. He wanted to charge me $100 more than stated on the rental agreement. To make matters worse, the car we picked up was not clean inside or out. I usually have good service from Budget but I found this location to be quite bad.

My family and I had a really great experience with Airways Trucks. Carmen was super helpful from day one and helped us with our truck rental. Most places don’t allow you to tow a trailer with their trucks but Airways was super supportive and found a solution that worked for us. They had a great offer and allowed us to tow our camper trailer with one of their trucks through the Rockies. We would definitely recommend their services.

Excellent, streamline service. Very friendly staff and easy to deal with! Will recommend!

Great Customer service from start to finish. GREAT JOB Kerilynn

Fast Service; Staff are good at what they do here.

The woman who works at this location is awesome!! Ive had the pleasure of talking with both people and can honestly say thay we're very informative and helpful. Awesome people to talk to!!

Great rentals. Great service

Winter safety. Our relationship between DRIVING FORCE and the ski industry started this past summer to ensure there were quality vehicle rental options for winter driving. I was immediately struck by their attention to details like snow rated tires and roof racks. They asked insightful questions on things that are often overlooked. This has already proved to be a benefit when driving on snowy mountain roads. Another notable trait is their people. Folks like Taylor at the rental vehicle call centre simply put a smile on your face by just a phone call. This seems consistent with each person we have met in the company. Perhaps there is something in the water, but it appears obvious there is a strong commitment to customer service and organisational culture. Our partnership was initiated to ensure ski clients felt secure. I am now convinced guests will feel comforted by both the vehicle, as well as the care and attention that serves them.

You may receive different instructions from different people. Although they are conflicting, they are always correct.

Very bad costmer service over the phone. I will never call them again for a rent!!!!

Always a great experience they have awesome prices!

Long story short, my uhaul order got really really messed up. I had no idea how I was going to make my move happen even though it had been booked well in advance. I called their Edmonton traffic center and was put in touch with Grant. He listened to my story patiently and calmly and was able to put me in touch with with the amazing people at this location. Grant is a saint, I was pretty worked up when I called him and he was able to quickly problem solve and point me in the right direction. I arrived at this store 20min before they closed, a tough customer for any rental agency. The first person who treated me was Hunter. He had no clue what had happened to me but treated me politely and seemed like he legitimately wanted to help. As he was trying to find a solution to my booking Grant had gotten in touch with his manager Robyn and explained my situation. All of them together were able to swiftly make right on many wrongs and get me the vehicle I needed to complete my move! Hunter, Robyn and several other staff members stayed late to help make this happen and I couldn't be more thankful. I went from having possibly the worst customer service experience of my life to one of the best I have ever had. I want to personally thank Grant, Hunter, Robyn and all of the other staff who made this possible. You guys are the greatest! This store is very busy for a reason, they know what they are doing. Treat them with respect and they will give you the best service you can imagine. Thank you again so much I will never deal with another uhaul location ever!

Good fast friendly service. I was pleased with.

Driver of car 108 was great! Person who answered the phone was very courteous. Better than yellow and barrel!

Best corporate rentals out there. Prices and service on point. Thanks to Frank and his team !!!

I had great customer service here recently. I was running late and showed up just before they closed. When I arrived I realized I had left my wallet in my office. Dipti waited for me to go back to my office and come back...staying open a half hour past their scheduled closing time. I was so appreciative and grateful for her being so accommodating and gracious!

We had such a fantastic experience at this Enterprise location! Firstly we were greeted at the door, with such a warm atmosphere by the staff. Then we had the pleasure of meeting and being assisted by Asma. She was the best and clearly is amazing with people! Whilst the car was being prepared for us, she chatted and laughed with us, making us feel welcome rather than just a number! I hope she gets the recognition she deserves! Thanks Asma and the team!