Courier

This is possibly the worst delivery service I have ever dealt with. They required that I be home to sign for a package that was shipped from Amazon and gave me a 4 hour window. They said a driver would call to confirm. I waited for the driver who never called or arrived. Not exactly a convenient system for people who work during regular business hours. I called to enquire about my package and their phone system hung up on me no less than 6 times. Finally I was able to leave a message on the vm. Still have not heard back. This has not been a great service so far.

Worst customer experience ever!!! Paid for express shipping and still took two weeks to get my package. I didn’t choose ups, my merchant did. I would never choose ups!

Paid this company their requested fee for tailgate delivery service of a heavy crate. They contacted me via phone to arrange an appointment for them to deliver it. We agreed upon a Friday and I was told to be available from 7 AM to 7 PM that day to receive the delivery. I said no problem and took the day off work on that Friday. Set my alarm for 6 AM, was up, showered and ready for 7 AM as not to miss the driver if he showed up. At 8 AM I called in as instructed to ask if they had a better idea of the delivery window. After struggling to find my order for about 6 to 8 minutes, the lady finally came back on the phone and stated they found my item and that the driver would be at my house between 12 and 6 PM. I asked if she was sure as I specifically took the day off work to receive this item and I had no room for error. She assured me it would be there. I said thank you and good bye. 5:30 PM rolls around after waiting all day and still no driver has shown up with the delivery. I call back in and get connected to the lady I spoke to earlier that morning. After being put on hold twice for some time she comes back on the phone and informs me that I will not be receiving the item today as "it never made it on to the truck." At this point I am wondering what I paid all the money for to have this item shipped to me as it would appear I certainly didn't pay for them to uphold their end of the deal and do the one job they were supposed to do, which is make sure it ends up on the truck to be delivered, let alone how unfortunate it was that I burned an entire day's vacation from work for absolutely no reason. At the end of all that, they rescheduled the delivery for the following Thursday. I also asked at that time that the terminal manager contact me the following week as I had some items to discuss with them. I was told that they would be in touch with me on Monday. Thursday of next week comes around and I've yet to hear any details regarding the delivery or anything at all from the terminal manager. Solid customer service does not seem to be Midland’s focus, let alone any sort of customer service at all. I email the lady I spoke to on the phone and inquire about the scheduled delivery as I have now taken a second day off work to receive this item and really need to get this done, and secondly I again ask for the terminal manager to follow up with me. A few hours later I get somewhat of a snarky email stating that I wasn't being ignored intentionally and that they are busy, more or less what do I want. I outline my concerns regarding the whole situation and of course I have heard nothing back since. I guess I'm not worth their time. Considering they couldn’t be bothered to address the problem at all or make things right, I’m left with no choice but to make an account of their poor treatment of their paying customers. I won’t be back. In the end I received my item, however they subcontracted out it's delivery to a random driver with some no name rental truck. When this driver arrived he asked me why I missed the previous delivery. Somehow he was under the impression that I was the reason that the previous delivery attempt was botched. I can only assume they filled him in with false information and he showed me his waybill that had written in big black bold underlined letters that this delivery absolutely has to be fulfilled by end of day. The driver also mentioned that Midland is often unorganized / chaotic and that he has been called in before to deliver crates that Midland has botched delivery on previously and he often gets a lot of heat on their behalf from dissatisfied customers even though he has nothing to do with it. Would not recommend this company overall.

The worst shipping company ever. I would rate it for less than 1star but unfortunately i dont have this option. Wasted my time with promises to deliver it on time and its still not happened. Suppose to be delivered on thursday. Wasted all day on saturday waiting for my package like it was said over the phone by a customer service representative on friday evening and i even called on saturday morning to confirm if its coming on today and on my simple question will it be 100%? they said "Yes" and after my callback to ask whats going on because it was getting late and no attempt has been made, the representatives gave me an excuse guess what? No delivery today! The tracking does not get updated at all. Ruined my saturday awaiting for my delivery. After i spoke to reps again the delivery was scheduled for monday... still not delivered! Where is my package??? When i use other shipping companies like EMS, Fedex, UPS ... never have any single problem. Seems like only DHL cant make it on time rescheduling delivery the day after another. Unprofessional! Lazy! Not organized service at all! Never use DHL because its a headache to deal with em and at the end you will end up picking up yourself and paying duties even its 1 cent value! Shady company! They should not be on the market with the way they get the job done!

Had to drop off a package for an item I was returning to a vendor. Service was excellent. Effortless on my part

It's a little crammed inside. However, the staff were quick and efficient and friendly.

My husband and I had to urgently print, sign, scan and return a document to cancel a contract. We were beyond impressed by the service and the outstanding customer service. Thank you Salim Damaj, you saved our day!

Nice helpful store for shipping your package

Great service and great friendly workers.