Hearing Aid

Everything about this company is 5 stars. Kudos!

Great place for hearing aids test and friendly staff

Always a pleasure to go here. Bought my hearing aids in So Cal but I still get wonderful treatment here. When needed, I will defiantly replace them here.

After years of hearing aid sellers that were only interested in selling the latest invention and little help later, I was so happy to come to Willoughby and find a doctor interested in being sure that I had the hearing aids best suited for me. He changed them twice and now am really HAPPY.

Wonderful service.

My husband was seeking hearing aids through the VA Portland, but they had a massive back up in appointment dates. VA contracted via Tricare West to Willoughby Hearing here in McMinnville to do the test and fit him for hearing aids. The test was done at Oregon City location. Instructed that the results would be forwarded to McMinnville location to the get him fitted for new hearing aids. This was December of last year. He made several attempts to call and schedule the fitting and we never got a call back. He finally spoke to McMinnville location on 4/11/16 only to find out they claim they had no record of his referral or the test that was performed. He still has both documents (test and referral) in hand. Yesterday, he finally called VA Audiology and now has to go through the process over again because the original referral for Willoughby has expired! Next appointment time is in June at the actual VA facility! This process is close to a year since trying to obtain hearing aids and we are no closer due to this atrocious service from Willoughby! In making the appointment with VA the scheduler stated they have had several problems with veterans getting complete services from them. Yet, Willoughby takes the contract/referral does half the work and blows off the expensive part of actually getting the veteran the device to hear! This shotty service to our veterans is shameful! If Willoughby is going to contract with the government to take care of veterans in need of hearing aids through the Choice Program, then they need to complete the work! So as a taxpayer, the VA has wasted the money on a test through Willoughby and got no hearing aids! This creates an incredible undue stress on the veteran and it is unacceptable!

My hearing aid is comfortable and easy to take out and out in. I enjoy hearing the TV again.

I highly recommend Willoughby Hearing. Robert and Rachael are always friendly and efficient. They are a joy to do business with>

My grandfather was taken advantage of by this business. Dr. Kim sold my grandfather hearing aids for $5,200 that were not needed! My grandfather has been going to see Dr. Kim for years. He wanted to go back to this store because he had purchased the current pair of hearing aids from them five and a half years ago. My grandfather wanted Dr. Kim to "tune up" the current pair of hearing aids. I should have believed him when he told me, "They'll try to upsell me. They won't let me leave the store without buying a new pair." I told him "You can say, I'll think about it, or I need some time." So, guess what she did? She told my grandfather that his only option was to purchase $5,200 worth of new hearing aids!?! Taken advantage of. That is all I can say. She robbed an elderly gentleman, and felt absolutely NO remorse. I called Dr. Kim's office to tell them that my grandfather doesn't have that kind of money, he went in for a "tune up." I received a call from Dr. Kim and the first thing she said when I answered her call was, "I'm going to talk first." Wow, does that not say a whole lot about a person's conscience? She needs to tell herself how she "did not take advantage of him," and "she's been doing this exact thing for years." I barely got to speak on the phone call. I told Dr. Kim that all my grandfather wanted was a "tune up, not a new pair of hearing aids." She repeated time and time again that "his old pair was obsolete" and how "there was no way to fix such an old device." Hmm... this strikes me as very interesting. I get that he does have an old pair of hearing aids, but when we took my grandfather in to a competitor's store, not a mile away, they "tuned up" his hearing aids and told my father (who had to go supervise the trip after our experience with Dr. Kim) that if she sold my grandfather a pair of hearing aids she wouldn't be able to sleep at night because they worked perfectly fine. They cleaned the filters, did some "tuning up" and sent my father and grandfather home without a bill. The long and the short of this is that as a provider to elderly patients it would be easy (as Dr. Kim did in this exact situation) to take advantage of people who rely so heavily on hearing devices.

Super helpful staff. They stood by their work. THANK YOU!

Jim is amazing at what he does, he is meticulous at programing, in addition to my incredibly improved hearing, my tinnitis is better, I highly recommend Jim, and I am very satisfied with his service, it is a great experience every time I see him, he really seems to care about, and love what he is doing, Douglas Lindholm

Pacific Hearing Services has been treating my grandparents like royalty for nearly 20 years now. Thank You So Much Guys! We Love You! God Bless!

I was greeted when I arrived, and the DR was warm and friendly. The testing was done in an efficient manner and the explanations of the testing data were explained in simple, comprehensible terms. Very nice experience!!

Great business and great people!