Home Nursing

Nice home

I am happy to give Chartwell Oak Park LaSalle a five star rating. My wife has been a resident for a year and a half and during that time I have seen the staff perform at a very high level of competence and respond to the residents needs on a compassionate and friendly basis. The various suites are maintained very well and the services provided from the laundry department, the food and culinary department, the administrative staff, the activities coordinator have always been first class.

Lovely place, feels like a second home, not a place of work. Love all our residents and employees. Highly recommended for your loved ones.

Like any care facility, this one could always use more staff. The ones who work there though are as helpful as possible and take personal care of the residents considering their health and mental needs. Both of my parents live here and I feel confident that they are receiving good care.

The PSWs are terrific but the office staff don't care. They do not answer the phone and when messages are left they do not relay them to coordinator which I found out doesn't care either. I have now told them 6 times the contact information they have is wrong.

Best health care agency!

watch the PSW , they can blame wrongfully , the Psw do not perform the job but make it as a big favours to client , most or almost no Psw spent the full hours with client but some just stay for 5 minute , if you complaint to supervisor ,no result, many other fact what i don;t want to mention , but just watch and be careful with Revera , if you have to deal.

Nurses are good and do their jobs well,office is totally incompetent of answering any questions or taking any responsibility of everyday operations, every time I called they put me off to someone else,take no responsibility,no curious call when they know no nurse is coming that day,very disappointed

Terrible staff and they always complain about not having gas money or being underpaid. The staff will add more stress to your life and they don’t care about you The word selfish comes to my mind

This is a prime example of government inefficiency. I was warned by health care professionals that LHIN resorted to bullying tactics to fill beds and close case files and I have experienced first hand how true this is. LHIN forced me to place my sister, who has dementia, into a facility that is not designed and do not have the staff to care for individuals with dementia. As a result of this the staff at this facility has resorted to over medicating her to the point that she can barely function. I have repeatedly called LHIN to find out where my sister is "on the list", to be moved a more suitable facility but to date they have never bothered to even give me the courtesy of a return call.

The care you provide my aunt over the last 5 years has been exceptional. The attention to details, matching our caregivers and access to visit reports has put our family at ease knowing that our loved one is getting the care that she deserves.

Thanks to all the lovely staff who take such good care of my mimi.

We have had excellent help for my husband with the same girl for a year, unfortunately for us she returned to resume her studies. We have now welcomed a new care taker for my husband and again it is working out. The staff in the office have been very helpful. Thank you to all the staff

Very unprofessional and inconsiderate...they don't care about their clients or the families. The nurses generally are good but the management needs a revamp!

I stayed in Chartwell Conservatory Pond in respite care from April 18 to May 18th 2018. From the moment I stepped through the door of my big bright beautiful suite, I was made to feel at home by the amazing staff and managerial team. Within seconds it seemed everyone knew my name and went out of their way to ensure all my dietary, personal and health needs were met. I truly felt welcomed and cared for in a setting that was not stiff and stagnant but rather open, warm and flexible. At the Pond there certainly was no shortage of smiles and laughter. Part of this I think is attributable to the residents who were equally lovely and engaged - a joy to be around and get to know. Everyone I interacted with seemed content and happy to be in Conservatory Pond. Their opinions, I noticed were valued and their needs attended to in a friendly, respectful way.. In fact, there seemed to be something for everyone at the Pond, whether that was going for a stroll around the well manicured premises, relaxing and enjoying the many cozy lounges and Pond vistas, or actively participating in the fun varied activities being offered by Holly and staff. Among my favourite activities were the piñata party, the steeplechase race, chair yoga, the tulip festival excursion and baking with Bob. I also really enjoyed the in between times with residents such as chit chatting with new friends over a delicious snack or meal or playing impromptu games of scrabble, chess, euchre and wii bowling. Never was I bored or homesick at the Pond, rather just the opposite, I didn’t want to say goodbye. If you are looking for a caring family atmosphere for respite or retirement living, look no further but the Conservatory Pond. You won’t regret it.