Home Nursing

Wow, just watched a video of the care aides abusing the residents...SHAME ON YOU!!!!

My mother has been at NOL for 10 years and I am truly grateful for the loving care she has and is receiving. Having gained much experience with LTCHs in Ottawa with other parents I have learned not to judge a book by its cover. I am still recovering from a horrible situation by placing my dad in a LTCH that had a GREAT reputation and a super long wait list. It was through that experience that I became grateful for all levels of staff at NOL which I previously had took for granted. ALL concerns I have had over the years have been taken seriously and handled permanently and professionally. THE DIFFERENCE BETWEEN NOL AND OTHER LTCHs IS THEY ALLOW FAMILIES TO HAVE A VOICE WHILE OTHERS DON"T. My dad is at another Extendicare now and receiving the care he deserves. Thank God! I love you NOL. xo

The PSWs , the nurse and staff, including the volunteers, are superb and very caring. Things I don't like - his room is a ward, which is all we can afford. With 4 beds it is quite cramped with not enough space to put a chair for a visitor. He is wheelchair confined and other than for meals he spends most of his time in bed - therefore, I am worried about potential bedsores. A meeting was held with his care team where everything was addressed, even the dietician. I really feel the wards should be 3 beds only as it is so cramped. One other concern is that during mealtimes the PSWs are busy so if he requires help in the bathroom he can wait quite some time. If I've been there I often have to go chasing down a PSW for help. I can understand budget cutbacks where PSWs have to help serve the meal, but I feel one or two should be strictly assigned to assist those who push the call button for help.

Best place

Nice home

I am happy to give Chartwell Oak Park LaSalle a five star rating. My wife has been a resident for a year and a half and during that time I have seen the staff perform at a very high level of competence and respond to the residents needs on a compassionate and friendly basis. The various suites are maintained very well and the services provided from the laundry department, the food and culinary department, the administrative staff, the activities coordinator have always been first class.

Lovely place, feels like a second home, not a place of work. Love all our residents and employees. Highly recommended for your loved ones.

Like any care facility, this one could always use more staff. The ones who work there though are as helpful as possible and take personal care of the residents considering their health and mental needs. Both of my parents live here and I feel confident that they are receiving good care.

The PSWs are terrific but the office staff don't care. They do not answer the phone and when messages are left they do not relay them to coordinator which I found out doesn't care either. I have now told them 6 times the contact information they have is wrong.

Best health care agency!

watch the PSW , they can blame wrongfully , the Psw do not perform the job but make it as a big favours to client , most or almost no Psw spent the full hours with client but some just stay for 5 minute , if you complaint to supervisor ,no result, many other fact what i don;t want to mention , but just watch and be careful with Revera , if you have to deal.

Nurses are good and do their jobs well,office is totally incompetent of answering any questions or taking any responsibility of everyday operations, every time I called they put me off to someone else,take no responsibility,no curious call when they know no nurse is coming that day,very disappointed

Terrible staff and they always complain about not having gas money or being underpaid. The staff will add more stress to your life and they don’t care about you The word selfish comes to my mind

This is a prime example of government inefficiency. I was warned by health care professionals that LHIN resorted to bullying tactics to fill beds and close case files and I have experienced first hand how true this is. LHIN forced me to place my sister, who has dementia, into a facility that is not designed and do not have the staff to care for individuals with dementia. As a result of this the staff at this facility has resorted to over medicating her to the point that she can barely function. I have repeatedly called LHIN to find out where my sister is "on the list", to be moved a more suitable facility but to date they have never bothered to even give me the courtesy of a return call.

The care you provide my aunt over the last 5 years has been exceptional. The attention to details, matching our caregivers and access to visit reports has put our family at ease knowing that our loved one is getting the care that she deserves.