Jewellery

One of the oldest jewellers in the city. Good prices & a wide variety. Must visit.

Alyea's service is unbeatable. Their care towards each piece extends well beyond the sale of the item through cleaning and servicing. I will only look towards Alyea's for jewelry and custom creations for my family.

I use this guy regularly. He's not only very fair and competent, but also very plaisant. For one job in particular, I was quoted $200 by another place because my watch was allegedly very complex, whereas he literally charged me $5 and did the necessary repair right in front of me. He knows what he's doing, and he won't gauge you. I highly recommend this place.

Love the friendly staff and the one on one service they give. The only jewelry store I go to and I've been going there about 5 years.

I have worked with Jake, Carol, Ted and the Devine Team on a number of Christmas, anniversary and birthday gifts dating back to my high-school days. Most recently, Jake and the team put together a breathtaking engagement ring for my now fiance! She could not have been happier with how it turned out - I have only Devine Fine Jewelry to thank!

Good people

Great timely and quality service#1!

I bought my wife's engagement ring from Jared in Belden Village. Angie and Lynn were absolutely amazing. They helped me design a ring that is perfect. She was blown away when I gave it to her. She has been wearing it for a year, and she is constantly getting compliments. I highly recommend this store.

like i said good assortment and great customer service

Today I went in with my girls and received remarkable service. Thank you!

I found the perfect rings for my wedding band at the Marlene Harris Collection. Marlene is amazing - this was the best experience for me. I am so happy with my rings and it was all because of Marlene! :)

Es una tienda muy bonita

Cute bags!

Usually when I go into a store like this I feel very relaxed and welcomed. The girl working there today was clearly not happy to be there. She was not friendly about answering my questions and was giving me overall anxiety. Would have been much more inclined to buy something if she was more welcoming. Really disappointed as the store is beautiful and has wonderful items for sale.

Eh

Had a great experience at Kay George Belden Village with Paula and Dan made the experience of buying rings a pleasant one I'd like to thank him

Customer Service Lacking Save yourself some time, energy and frustration. Go a few steps further down the corridor of the newly renovated Rideau Centre to the Tiffany’s location or right next door to Birks, a Canadian icon. You won’t be disappointed with either of the two. When one thinks of the Swarovski name it generates a certain image in ones’ mind (maybe not like the iconic Tiffany’s or Birks but headed in that direction). An elevated quality of products and service delivered to an exclusive clientele that I believe, the Swarovski name strives to cater to. A little something that would set them apart from all the others. But not at this Rideau Centre location. Subpar attitudes and service for the following reasons. Don't bother trying to get more than a generalized, scripted answer about repairs / timelines, and when doing a follow-up phone call to check on a repair. Dismal. Repair receipt dated Dec. 14, 2016. Customer follow-up phone call made on Jan.29th, 2017 regarding repair. Phone call to notify customer item was ready for pick-up on January 31st, 2017. Timeline : 7 weeks to have the ring sent out and replace 3 missing crystals and returned to Ottawa. Customers can understand if there is only one certified Swarovski repair centre in Canada (Toronto I believe). However what they don't understand is why they can't confirm even the telephone number you gave as a contact, so as to actually ensure a speedy pickup process. Apparently only the manager is available on weekdays to do that for you. The person who answered only had a notebook to check, and that only told them if the item had finally been returned in-store. There seems to be no capability to check on repairs or customer data via a computer. In 2017. I had the repair receipt in front of me when I called. The bottom of the receipt explains where each of the 3 copies should go. One with me, one sent out with the repair and the other retailer/store copy. If the store kept their onsite copy they should have been able to verify my phone number. This left me feeling a total lack of confidence in their professionalism and mostly just frustrated. Customers also don’t find it acceptable that the staff here seem to be far removed from anything resembling interest regarding customer satisfaction. Here’s what I got when trying to get anything but the pat answers to general questions ; “Corporate policy…that’s all they can say…don’t know what else to tell you.” “It takes 4-6 weeks and we haven't called you because it's not in yet.” Thanks but I already knew that-that's why I'm calling. Maybe you could do a little legwork and find out, maybe call me back ? Seems like customer service 101. Instead, no offer of a follow up, something to let a customer know they are being heard and someone is taking the time to care and at least try to get some answers. Not even fake apologetic murmurs. They just don’t seem to care if you are a happy customer or not. Read other reviews to know this is not just my opinion, or the lack of positive ones. Taking time to write this review is furthering my dissatisfaction with the store. But I spend my own time doing this so they have an opportunity to either ignore the bad reviews or actually do something to change and strive to make corrections. Maybe I'll write to corporate next.