Jewellery

Do not buy ANYTHING from Kay Jewelers. They have terrible products and have even worse manufactures working for them. You do not receive the quality you pay for and they keep trying to get money out of you whenever you need help. This has not been the first time I have had a problem with Kay Jewelers, but it defiantly will be the last. My husband has purchased two items from them, a necklace and my wedding ring. A few years ago a diamond had fallen out of the necklace, so I went in to go have it fixed. The warranty was not added at the time of the purchase, so I asked how much it would be, the guy reassured me it would not be much at all. After almost 45 minutes of trying to look up the account that it was under (they have an awful and out of date system) he found the account. He then told me that the item was much more expensive than he thought and they warranty was almost triple the amount he had quoted before, around $250.00. Taken aback that he did not know the value of his own product he was selling and kind of offended that he would not think that I could have nice jewelry, I then agreed to pay for the gold work, for that is not included with anything that you buy, unless with a warranty, per say. After weeks of waiting, my necklace was completed. You could tell that the diamond was different, not the same blue color as the others, but I was happy to have it finally back. After a few months, I was examining the necklace and the same diamond had fallen out along with another one. I did not go right in to replace it for I don't just sit at home looking for things to do, I work a full time job and so does my husband, on top of having a 1 and a half year old, we both don't have time to keep going into a place that takes forever to get something done, especially for something that had already been taken care of. After sometime I had problem with my ring. There are four center diamonds to look like one big diamond. One of the diamonds looked as if it was shattered on the inside, clearly different looking than the other three. So we make a trek to Kay Jewelers once again, with my ring and necklace. After the same long process of looking up the account, they took my ring and said that they would have to send it to the manufacturer to get the diamond replaced since the setting had to be altered (or something along the lines of that), and it would take months for that to get completed. As long as the warranty covered it, I was fine with that. We then gave him my necklace, telling him of what happened I asked if the gold work that I had already paid for was covered, he then said no. If I would have came in within a few months of it getting replaced, it would have been covered. But since I had waited so long, we had to pay for everything again (and more for the other diamond). We then agreed and waiting for everything to get fixed. My husband received a phone call from Kay Jewelers saying that the manufacturer will not fix my ring because they do not think that the damage was bad enough. My ring had to stay the same with a shattered diamond. Not only would no one fix my ring, but they had the nerve to say that we could pay $500.00 more for a new ring that was the exact same. We have given them thousands of dollars for them to say that they will not fix my broken diamond and that we could pay more for another one. We declined their offer and just wanted the ring back. When my husband went in to pick up my unfixed ring, they could not find it and my husband had to leave and return once more for them to find it. They are disloyal, disorganized and completely in it for nothing more than more and more money. They do not deserve anybody's time or money or respect. I love my ring and I am not just going to buy a whole new one, it was a gift from my husband, a symbol of us together that I have had for years. This jewelry company does not hold up the values that it says advertises otherwise. Thank you for taking the time to read my long review.

Andrea and Kyle helped me and they were both very knowledgeable and polite

✅ This is our “go-to” jeweler!! Excellent service, quality workmanship, friendly and professional! 💎 so glad I can use  Pay ‼️

Very honest and helpful staff

They used to buff my watch when it would get scratched for free.

Great veteran owned jeweler, honest to deal with and great service!

Great selection!

We were literally called children as soon as we entered the store... as we’re seriously looking for an engagement ring? Okayyy Very condescending middle-aged blonde woman.

Great place with wonderful people! They are kind and very helpful.

My favorite fine jewelry store. Great selection and friendly , knowledgeable staff. A++ rating!

Such an amazing place. If your looking for a meaningful​ gift this is the place you should come first.

Discussed what I was interested in getting, then they showed what they had available in agreed upon price range.

The staff at Ari Diamonds are interested in helping you find your dream piece, not in making a sale. Not high pressure, just high enthusiasm here. Very pleasant experience!

Very knowledgeable staff in respect to camera's. Nice veriaty of product's. They also rent out equipment so you don't have to invest heavily in a hobby right away.