Car Rental

I've been going to this location since I opened my business 7 years ago. They always give me the best rate and service. Plus they are really nice guys. I'd highly recommend them to anyone.

They have what you need and will go out of their way to satisfy you.

Could use a really cleaning b4 renting..

Reasonable pricing. Convenient. Very polite staff.

They consistently provide a pristine service, certainly my go-to place for rentals.

The staff are helpful and friendly. The car was in great condition and very clean.

Awesome customer service, fast and friendly. Would definitely rent from this location again.

originally when I tried to make the rental I phoned in and was told they were too busy to talk on the phone so I should just call back later; when I did so they told me they were still too busy so I should just go online to make my rental. rented a car from hertz for 4 days, came up to 800$ was supposed to be 200$ charged me for insurance, fuel and toll fees and service charges. when i phoned to complain about an extra 11$ service fee charged 2 months after the rental i was given a run around. don't rent from them horrible customer service no managers on duty, no one working in the states when told to phone there and no one ever phoned me back or followed up.

Horrible return experience. Returned the car on time, handed the keys over to the agent and was told to expect an email receipt. Later in the afternoon, I got an email that showed the car as being returned THREE HOURS later and I was charged an extra day. Upon calling the location, the agent promised to refund the extra charged day. Received no confirmation of any sorts and it was only after 4 days did I find out they did NOTHING about it. They now claim they will process the refund and send a confirmation right away. Not getting my hopes up.

I have been a member of Autoshare for a while now and I really value the service. I have used cars for work as well as larger cargo vans for moving and there is always something available and everything works well. The staff are super helpful as well. There have been a few times where I wasn't clear on some of the rules and have called in and someone has helped out. I do think the service works better if you read over everything carefully. In general though I find the location and availability of cars really suits the needs of my business and family.

Terrible drop off experience. Would not recommend

Unsecured lot and very small vehicle selection. This is more of an 'enterprise' operation, as cars are older. Call ahead to reserve, or expect no car at all. Staff also understand the issue with low car selection and availability and have become desensitized to that fact, so do not be surprised if they do not care at all.

I've rented cars/SUVs from the Billy Bishop location in Toronto multiple times and have always experienced excellent service and assistance. It does tend to get quite busy as the neighbourhood has a high concentration of residents and travellers, so best to book in advance to secure your rental for the dates you need. Would recommend Enterprise in general over some other car rental providers in Canada.

They tried to swindle us out of an extra 3 days of car rental fees after we already made the reservation days earlier. They claimed there was a system error and we shouldn't have been able to make the reservation we did because they were "closed" and needed to change the booking to three days earlier. They also required us to pay for the extra three days and refused to do it free as a gesture this was not our fault and acknowledgment it would be difficult to find a new car with such short notice. They refused to let us speak to a manager and cancelled our reservation without our consent when we refused to be bullied into paying for an extra three days!! We don't own a parking spot in Toronto and would actually have to pay out of our own pockets for overnight parking for an extra three days. Isn't that enough of an inconvenience? Their bullying tactics, lack of accountability, and unreliability are incredibly disappointing. We may not even be able to visit my elderly 95 year old grandmother (and the rest of my family) for Christmas because of this. What a sham!

After what started out as a horrible experience driving out East in a car without working AC and a 5 month old baby in the back on a long weekend during the hottest time in the summer... it ended up working out. Katie was super understanding but unfortunately there was very little she could actually do to help us out since we were already on the road. We managed to exchange cars in Kingston and it all worked out. When we returned the new car Katie handled the return very well and compensated us for our troubles. We will definitely be going back there again.

Check in staff was very courteous despite my arriving earlier than expected.