Furniture

This store was just okay. The furniture was beautiful - higher end prices. The service wasn't that great as there were multiple employees and no one greeted us as we walked around the entire store. The store is dark and closed concept. A little uncomfortable and difficult to picture the furniture correctly in the dark lighting.

Absolutely great service from Greg. Would highly recommend any of his work. Very accommodating and professional. A++++ Dining room table is jaw dropping! Thanks again!!!!

Great service

Scammer! Bought an item online. Received an email that product is discontinued. Called 5 times to get my refund but they always take few days to process, after more than a month same thing no refund and say the online sales cannot refund only offer back store credit. They post thousands of products online which don't exist. Their intention is to scam people that's all. I'm looking to report this issue to Scam and Fraud Ontario.

Awesome service!

The employees here care about treating their customers right. The sales associates are as accommodating as you will find at any furniture store. I've worked in the furniture business and been part of the sales floor jungle. The Brick seems to be more civilized an environment than your standard sales floor. There is an element of respecfulness, both among the sales associates, as well as directed towards the customers which is very refreshing to have witnessed. I, personally, am a huge fan of the whole operation.

For anyone who is looking to use this service please just wait a bit longer to save up enough to buy it outright. With kijiji these days you could find everything that's in these stores for cheaper. After all your payments you've payed at least 15% more. This isn't exactly a review of the specific location but the concept as a whole. Two things you should ever finance are a vehicle and a house, adding furniture monthly payments is never a good idea and I didn't even know you could until i walked into this store. Any extra monthly payment will affect your ability to get loans for a vehicle or house . Save up buy it outright and don't look back.

I always recommend this place to everyone! Never had any issues, accept for the first couch I bought the delivery guy didn't show me how to put the backs on but I don't expect him to know how either, 2nd Time we purchased all new furniture from them and got a good walk threw on how everything went together. GREAT prices on beds!

You can find twin matress for good price

Good

Wide varieties of household items , But High delivery charge

Customer service is absolutely terrible, which we read before ordering a couch from them and ignored. The couch came damaged twice, even though the packaging wasn't which suggested it was damaged from the factory. The bottom frame was broken on the first couch and the fabric was ripped from the factory on the 2nd, which, as they pointed out multiple times, they "graciously" paid for the shipping back of their damaged couch, as if they were doing us a favor by taking back their damaged product. The three phone calls we had with them were frustrating, they took forever got back to emails, and even then sometimes they would never respond. On the phone they were condescending and refused to exchange the 2nd damaged couch for a new one. In the end nothing was resolved, and they sent a return truck without telling us (!) to take away the couch without replacing it, which felt very shady. We were happy just to be done with the company so decided to let them take it. They're still processing the return though, and have offered nothing in way of a solution or compensation for the ordeal. I highly suggest you look elsewhere even disregarding the service issues, as the couch was just alright in person. The stitching wasn't straight along the back, and some of the fabric lengths were slightly mismatched. Not a huge deal, but disappointing quality nonetheless. We've had a much better experience with both Wayfair and West Elm online, both of which we had to make shipping returns and had pleasant experiences.

Great service, Joy helped us pick out the perfect sectional couch. She was very patient! Amazing prices. The membership will be wel used by us!

Love coming here! One of my favourite stops on James street!

Made several visits over past three days & came out 100% satisfied - customer service is exemplary - lots of assistance but no hovering. Highly recommend!

Go in for an eye-opening variety of vintage furniture and music collection. Or at least, a good conversation.

I was pleased with the customer care I received. They give you enough time to make your decision on what you want. I would recommend anybody looking to furnish their home, condo, apartment, office to visit this place.

excellent experience purchased queen mattress & box spring very pleased with the new bed went back and purchased 2 couches and 2 chairs very pleased with quality and price Jay was salesman and took very good care of us very impressed will continue to shop there