Jewellery

Great place great deal

Great staff.

A pleasure to deal with for jewellery repair and cleaning.

Really awesome design

Two months ago, I bought a bracelet at this shop, but the quality makes me so disappointed, especially when I went back with the damaged bracelet. The counter lady's attitude was so bad. I won't shop at that store anymore.

I made a purchase of a ring, bracelet and a watch from from Vivah Jewellery at Women's College Hospital location. Less then one year the ring has turned a rusty brown in color which cannot be cleaned off, the bracelet which was hollow silver simply broke like a cheap tin can lid. I contact Vivah's head office and explained the situation and disappointment as i felt that I had wasted my hard earn money. The person I dealt with at the head office explanation was that I caused this to happen. She went on to day that this was not a manufacturer defect and the bracelet was unable to be fixed. As a consumer I purchased a product that broke by no fault of my own I would expect to be compensated and not have malicious accusations thrown at me to justify a poor quality product. After much disputing back and forth Vivah's head office personnel offered me the opportunity to pick out another bracelet. I thought this offer would offset my disappointment and frustration however it was explained to me I would need to pay for this new bracelet. This meant I would need to pay more money out of my pocket for this new bracelet. I had already lost money by purchasing the original broken bracelet for which I would not be getting back. When I protested the unfairness of this proposition the Vivah personnel at the head office (Tina) became agitated and suggested to me that she would retract her offer and I would end up with nothing. I felt this was like financial black mail as I knew she has the upper hand and I would walk away with absolutely nothing. I went to the Dufferin Mall location to find another piece of jewellery to just put the entire experience behind me and move on. Once there the options that I was offered was limited in quality as well as price. I opted to buy a pair of earrings as I did not want any more of Vivah's hollow silver. I paid for the earrings once I got home I realize the earring cannot and would not lock. So I am unable to wear the cheap earrings, I have been duped out of pocket money for a bracelet that cannot be repaired or worn as well as the same with the earrings and the ring. I did not contact Vivah regarding the earrings because after the first experience why bother I no longer wanted to fight about the poor quality of Vivah's jewellery and I was also not prepared to give Vivah any more of my hard earn money. I have always loved Vivah's jewellery but after this experience I now feel Vivah's jewellery is simply put jewellery that just looks nice to look at from a distance. The jewellery is a financial lost to purchase and a nightmare If you have to deal with the head office regarding the quality or disappointment regarding their jewellery. Going forward I will be purchasing real silver not "hollow silver" from reputable jewellers.

Got a very pleasant experience when was trying to find a present for my friend. The manager of the store was very helpful and patient while I was making a decision.

Unique stuff, very friendly sales ladies

Very nice place to buy jewellery from. They have a wide variety of selection in all sorts of jewellery. On top of that they have amazing staff that are very helpful. I would recommend this establishment to anyone looking to buy jewellery whether it's big or small.

I love the customer service from Roop Mahal jeweller. They have lot of patience in explaining everything neatly. They have wide range of jewellery collection. Finally I got the item what I was looking for. Thanks Charmie and Roop Mahal jeweller.

It was refreshing to work with a company that truly listens to your wishes and delivers exactly what you ask for! I would recommend Adamas International to anyone needing custom jewellery!

Good service.

Horrible customer service experience. I should have never bought a ring from you peoples.

worst experience do not go here. I've bought 2 chains from this store they both have broke within the first week or purchase. The recent chain I bought cost approximately $600.00 and broke within 2 days when I brought it back with the original receipt the manager told me he could give me only $150.00 to put towards another chain STAY AWAY

Went to mappins with my fiancé to choose our engagement bands (we aren't overly traditional I know) had a wonderful experience beautiful jewellery and the customer service was fantastic. We went during the 15% off deal that was going on and we even received an extra $30 off our chosen ring for life time protection, some mishap happened and we had to return the ring, the transaction went over smoothly and when we returned for the ring again (ironic I know) they were more than pleased to see us asked how everything went and did the buying transaction all over again. All in all wonderful experience now we are just waiting for the sizing to be finished!