Jewellery

stopped going to this place after Joanne left . Joanne gave excellent customer service no matter how much you spent in the store . bonnie is horrible ( manager) very rude !!! she only acknowledges people with big budget - my boyfriend went in not too long ago bonnie and her staff made him feel awful about his budget - he left the store they have no exchange or return policy -- understand the no refund policy but cant understand no exchange . I use to shop a lot there , my family and I later found out from staff bonnie doesn't like customers spending lots of time in store and purchase small amount , well guess what now we are not spending at all I have witnessed how horrible Bonnie is to her staff - very unprofessional and its obvious she judges people based on their Budget . I don't understand why she has not been fired yet -- I complained before but .... anyways if you want to be judged and feel embarrassed for your small budget then go there !!!. I use to buy little by little but over time I spent a lot of money in that store but later I heard she doesn't like us going there and spend $300-$400 at a time !!! then why do you sell products at that price or lower !! she is training poor staff to be just like her joanne was not like that at all but now she is gone I heard she found something better ! please get rid of rude judgemental bonnie please

My fiance and I had an amazing experience choosing our wedding bands at L'Oro in Markville! We were assisted by Anoosh, who was patient, knowledgable, courteous and followed up with us diligently every step of the way. Choosing our weddings bands was a very important part of our wedding plans, and the entire process was made so simple, easy and fun. Thank you Anoosh and the L'Oro Team!

They had my moms watch, which she gave for a battery change and when she went to pick it up, they lied and said they gave it, she had to go there three times and get security involved to even get back her OWN watch. She even told them the time she went, asked her to check the camera, they never gave a repair slip and ended up finding it after the third visit. Rude ignorant owners, don't trust them with your valuables.

Disgusting service, very rude and sassy employees.

Horrible service. Had to return a ring that the company had shipped to me by mistake and charged my credit card and the refund took 4 weeks. The girl doing the return for me was very rude.

NEVER EVER AGAIN Michael Hill! I received bracelet, which I ordered online. It didn’t fit (it was huge for a small hand). I went to this store to return it, but I was accused by sales associate and store manager that I wore it, so they can not accept it. This bracelet is so huge, so it’s literally fells off my hand. How could I possibly wear it? One-star rate is too high for customer service I received. Refund policy says, that if I changed my mind, I can return items in a new condition without any questions. But the thing is they will always say – it’s not new! Very, very dirty game! After that, I read reviews from other customers. Different locations – same story. Looks like this is company policy – lie to customers. Michaels Hill, your stores will be always empty, if you treat your customers like that. Before, I had to return jewelry to other jewellery manufacturers and I never had any problems. So next time I will buy jewelry from other brands, where I will be treated respectfully and professionally.

On Friday of this month I walked up to the location at Scarborough Town centre to look for a charm bracelet. I saw several overpriced Chinese fake jewelry but I actually found one I liked for 46.00. Less than 3 hours later the magnetic came off, what a fuckin joke. I immediately went back the next day and they wouldn't give me a refund just and absent minded employees saying the have a warranty instead of a refund because they know how crap there product is. Scarborough town centre should be embarrassed to have this business in there mall. Kilo Jewelry is a scam.

The food was great & lots of it