Jewellery

BEST QUALITY AND CHEAPEST RATES IN TOWN... BANK FOR YOUR BUCK.. TRULY REMARKABLE. EXCELLENT CUSTOMER DEALING .!!!!!

Awesome

I recently visited to have 4 rings sized, was told prices per ring would be $25 a ring for 3 ladies rings and $35 for a gentlemens. They call me to come pick them up, I find out the actual cost is $35 a ring for the ladies rings they then tell me that my gentlemens ring still isn't ready. On inspection 2 of the 3 ladies rings are terribly done with only 33% of the width of the ring where the sizing had been completed. They said they would fix those 2 and call me back. I get called back 3 days later( a week in total time) the ladies rings are done properly this time. but I'm told my gentlemans ring couldn't be sized because of the mounting and needed to be sent away to a specialist in Montreal. I was reluctant to do this (had since found my lifetime warranty for the ring as it was bought at the same store originally) but since there was no cost to me to have the work done I agreed. They then told me this would take 3-4 weeks (even though they told me they use FedEx overnight express shipping). I get a call yesterday to tell me my rings ready. I go pick it up only to find my ring has been damaged whit a large warp/dent on one side (I find this out by my own inspection) they did offer to replace the ring but told me in will take 12 weeks to ship in a new one. I have been left feeling dumbfounded by level of service I have received from this company. There terrible craftsmanship has me regreting ever purchasing something from them to begin with. as I now have no confidence if a problem should ever arise that I will have quality work done. I will be without my beloved ring for 4 months in total (assuming no more issues) will have had to make 5 separate trips to the store. If you are thinking of making a purchase I would advise against patronizing this establishment. Would have rated half a star if possible.

Reliable service & advice

Large selection of jewelry and trinkets. Located in a great shopping area. Prices are what you would expect for a downtown specialty shop.

The staff treated us as valued customers, they were very patient and attentive. Exactly the feeling you want from a hometown shop! Thanks for your service!

Very helpful staff, great selection of jewelry, staff helpful with making my selection

Love this store. Big selection of styles and a wide range of sizes.

Given a complicated colour matching issue for bridesmaid dresses, I anticipated getting a small swatch of the colour I picked out to mail to the bride for her approval. However I was told that swatches are only given when the order is placed. The person who was helping me laughed when I stated how unhelpful that was and still refused to give me a search when I tried to explain my situation. If you're too cheap to give a colour swatch, I'm definitely not ordering a dress from you! That's terrible customer service. Really disappointed.