Bank

People need to look up what the Fractional Banking System is. This governs all our major banks. Once you do, you will understand just how much free money these banks make off of you being forced to use their services.

Great, convenient

I do my banking here sometimes.

good people

Some great staff, but some seem to have little knowledge of the products and services they offer.

The worst TD branch ever, avoid this place.

Horrible service, no responsible staff, bought the rrsp mutual fund for around one year with signed papers, the money still stay in my savings account without interest. For my mortgage, they ruined my sister in law promotion rate 1.99% and now we can only got 2.14%, caused us around extra$2000 for the interest.

What a fabulous team, what an amazing people at RBC Yonge and Savage branch, at Newmarket. I would highly recommend this RBC branch for any banking needs, not only they are very customer friendly but also they took ownership of my problem(s) and resolved it the best possible way.

Very friendly and knowledgeable people, they helped us to get a good rate mortgage.

With drive through ATM when close

Wanted to add my dad to my account and was given the run-around. Don't understand how you hire people that have Zero desire to problem solve

Nice crew.

It's better coming here than going to Rbc at Yonge and Dawson by Canadian tire. No one is at the front and they are constantly making mistakes on my trust account. They could have made me lose my license to practice law. Worse staff, no sense, no knowledge at all.

Worst bank ever, heres why. 1. closed my savings account and said they couldnt re open it and they never did because they were losing too much in interest 2. They take $75 each time if you go into over draft but never offered overdraft to me 3. They denied me multiple mortgages 4. They stopped my etransfers completely because i was getting all my money out to leave them and now they are holding it hostage 5. They are closing branches all over PEOPLE GET YOUR MONEY OUT BEFORE ITS TOO LATE

They don't need anybody's business. They don't return phone calls. I had to call Scotiabank head office to get something that takes 10 minutes to get done and this branch had me wait over a month with no results at the end. Ridiculous... Poor treatment of customers shows poor management. Will not go to this location ever again.

I bank with RBC so I don't come here often.

Has a drive through

Had occasion to deal with this branch and BMO in particular last Saturday August 2nd. I was wiring money to Ireland. On Tuesday AM around 8 I found that the deal had collapsed. In order to save the round trip wire charges about 80 dollars I called the branch and since they weren't open yet used the option on their system to access telebanking. Talked to operator 43 and he assured me he would send that bank a message, and try to halt the wire. I assumed that it would happen. He indicated that the branch would call me shortly to confirm. Well I had to go to work and got engrossed and didn't think about it. I got a call from the branch in the late afternoon (after 4:00 pm). Apparently this ebox where the telebanking rep sent the message to wasn't checked till then. The branch rep then tried to explain "well that's the folks from telebanking" . Now to me that's throwing your company under the bus. As a consumer I expect that when I call in, go to a branch, or go online, I am dealing with BMO. I don't expect you to be using your organization as an excuse. Banks are a commodity item supplier. I pay plenty in account fees and interest charges. BMO makes a fair bit of money off of me. I did leave a message on the branch managers vmail, and she did get back to me the next day. She has refunded me the outbound charge and has promised to watch for the inbound charges and to refund them. She agreed with me that procedurally something didn't go as expected. As a result of this I have found another wire service which will charge me less and they are more accessible having offices around the world that I can talk to 24 hours a day. I do appreciate her response. However being a business and having other options available I will be using them. You cant be great at all things. I am happy for the most part with my chequing and savings accounts with these folks. I also use their personal line of credit option and have a Gold Air Miles MC through them. I am very satisfied with the interest rate on the line of credit, and have flown every year for the past couple of years on my Air Miles. I would however not recommend using their services for wire transfers.

Royal Bank routinely locks me out of my account due to technical incompetence. This sort of failure should be illegal. That said, this particular branch was excellent the one time I visited.

Promised number of times but never called back to setup mortgage appointment.