Car Rental

Have used AVIS before and their sister Budget. Always good service (probably 4*) but this branch at victoria don’t tell you about the congestion charge. Ok, I should of know. Probably should have looked into the paperwork more closely too as AVIS will charge you an admin fee of £30 to do the honers of debiting your card for the £80 Tfl charge. I’m sure there is a better way for the consumer for this to be handled but for now. They don’t tell you or remind you, there is no poster on the wall. You just have to know to pay the charge yourself. Car was fine, friendly returns guy

No branch here

Super service.

READ THIS REVIEW! So back in April 2018 I booked/reserved the Jaguar F Type drop top for a wedding in June. Given that I reserved it way ahead of the event I thought I would get the vehicle of my choice. But unfortunately two days before the wedding they said the drop top isn't available but the hard top is. Naturally I was disappointed but I went for the hard top. I agreed with one of the sales team for the car to be delivered by 9am. But on the day of delivery it was delivered at 10am. It was a miscommunication because their office opens at 9am and it couldn't have been delivered at 9am. The representative that delivered the vehicle was dressed very smart and was very professional. He even gave the car a wipe down after he delivered it. Because the vehicle of my choice was not available to my surprise they upgraded free of charge to the 5 litre supercharger model. This model is considerably more expensive to hire and I was really impressed that Enterprise did that. Also, from the get go they increased my mileage allowance from 200 miles to 400 miles free of charge as well on request. By the end of my time with an amazing vehicle I went over 400 miles but they were nice enough not to charge me for it. At this point I am already very impressed and pleased with their service. After they took the vehicle back the team manager emailed me to let me know that the vehicle has been returned in pristine condition and as an incentive for the inconvenience they caused me they threw in a 10% discount for my next hire with them. My vehicle became the main attraction at the wedding as well! World class service at its best! With this level of high service customers will always go back. I know I will and I am looking forward to doing business with them next time. Thanks Enterprise!

The staff was helpfull.

Very professional and easy to deal with, great rates. Will definitely return.

Easirent, no. Hard-rent, maybe. Wanttoshootyourselfinthehead-rent, yes. Agree with other reviewers -> do not be tempted by the cheap prices. People arrive happy and leave miserable. We left miserable with no car and no money back. They make is so complicated to hire that we weren't eligible after already paying and no refund. In the end we had to go through a credit check (and pay extra for this), and despite our healthy incomes and never having missed a bill or rent in our lives, we failed their dodgy credit check. FYI you will also have to pay the congestion charge when you collect and drop off (£11.50 each time) - they do no absorb this and so you are not actually even saving money!

Good cars

UNBELIEVABLY HORRIBLE CUSTOMER EXPERIENCE AT HERTZ MARBLE ARCH. We booked a car online 2 months ahead and when we went to pick up the car this morning we’re told the car is not available and have to pay double to “upgrade”. The one and only staff at the counter was absolutely arrogant and unhelpful. Travel plans totally messed up. WHAT A GREAT WAY TO LOSE A LONG TIME CUSTOMER HERTZ!

Very good service on several occasions.

Great location less than 5 minutes walk from Euston station. Friendly, social and really efficient staff. Clean and tidy office. Great value for money. I've hired so many cars and have only ever had one situation which was handled excellently. The car tyre warming light came on about a mile after I'd picking up the car, I planned to just go to a garage and put air in the tyre so I phoned them to let them know and they said "Come back and we'll sort another car" the replacement car was ready by the time I got back. I highly recommend.

The parking lot driveway is really tight.

Courteous and efficient

Thanks Starr Cars, Top service. I booked a Ferrari; the car was in good condition and was not changed for another model which can happen with some of the less reputable companies. I also booked very last minute. (1.5 to 2 days before), and because I am an expat there was a complication as money had not cleared from my overseas account, (my problem). Starr cars mitigated the issue by slightly reducing the deposit. I still had to effectively pay more than once by giving cash on the day. This was a worry to me as I had not used Starr cars before. However the worry was needless as the late overseas money transfer was immediately refunded. Thank you Starr cars for your professionalism, and integrity, I will definitely use your service again.