Eyewear & Opticians

I waited one hour before I was even seen by a tech. I scheduled an appointment far in advence and i was on time. Maybe it was because it was the end of the day but I will not be returning.

They were mostly good. Quick service and decent selection. The one problem I had was they kept misgendering me and using my deadname even after being repeatedly corrected. I understand having to use legal name and gender on paperwork or whatever, but come on, when someone repeatedly corrects you on their name and pronouns (especially someone is VERY obviously femme) just do the thing, it isn't that hard

The staff here was very helpful and friendly. Great customer service! Thank you for your help!

I first came here in 2015 to get a pair of glasses. I brought my prescription with me. Now in 2018, I decided I needed a new eye doctor so I went to Dr. Tim Birtwhistle. I very much enjoyed my eye doctor visit. The person who checked me in was efficient, professional, and easy to have a discussion with. She took the time to understand my questions and talked to me without distraction. The tech who gave me the initial part of the exam also was not distracted and explained everything to me that was happening. She was very personable and a pleasure to be around. Dr. Birtwhistle explained everything I was seeing (and not seeing) to me along with excellent explanations on why. He, like the others, made it clear that I was his top priority while we were together. I had questions, he listened and answered them all. After the exam, I purchased new glasses and the good experience continued. The people helping me with the glasses were not pushy at all. They let me take my time in finding the glasses I wanted (it turned out that the ones they initially picked out were my favorite). I felt welcome. Everyone there helped, did their job very well and were all very intelligent, professional, and friendly. I would recommend this location to others (I already did)! PS - I especially like the machine that makes it possible to not get my eyes dilated!

It was a nice deal for quality glasses. The thing I want to point out here really, is the great service that is so personalized and genuine. They also have a good selection. I highly recommend!

Wow. The service here was above and beyond what I was expecting when going to buy a pair of glasses. They made sure I bought the correct lenses for the activities I was planning on doing and explained ever question I had.

Walked in, no appointment, was asked to wait. Before I made it two steps towards the waiting area I was called. Told the woman assisting me what I was looking for, she helped me find exactly what I was looking for. She ran my insurance, put my order together, rang me up, and I was out the door in maybe 30 minutes (if that). I was shocked at how inexpensive name brand glasses with transitions were. I paid at least $150 less than I ever had (although I already had my script so that helped). Couldn’t have been happier with my first experience at Pearle Vision at this location. It won’t be my last, that’s for sure!

The store that has everything I need. Also clean, clutter free aisles , friendly staff, and great deals. Love the points card too.

Great clothing for all ages

Very good vibes and the team was amazing !!

J’ai commandé des lunettes solaire avec ma force à l’intérieur en juin dernier. Ils m’ont demandé si hébreu voulais un aminci de mes vers et j’ai répondu non. Ça coûte 50$ de plus et ce n’est que pour l’esthétique, ils prennent mon couriel, envoient ma commande et me disent que cela va prendre deux semaines environ. Deux semaines plus tard, pas de lunettes pas de couriel. J’appelle au bonlook je parle avec quelqu’un et il me dit que j’avais un 50$ à payer pour un aminci(que je n’avais pas demandé) et je n’ai pas reçue de couriel parce qu’elles l’on mal noté. À cause de l’erreur on m’en remet 25$ et on place ma commande en “rush”. Quelques jours plus tard je reçois mes lunettes mais elles ne sont pas fumées. On se présente en succursale elles renvoient la mauvaise paire et corrige ma commande. Je reçois ma paire neuve quelques jours plus tard. Elle et parfaite tout va bien. Environ un mois plus tard je retourne au bonlook pour acheter une paire non solaire, en pensant que la même erreur ne pouvais quand même pas se reproduire. Ma commande est envoyé. Deux semaines plus tard, pas de couriel pas de lunettes. Je me rend encore à la succursale et la même erreur se produit le couriel disant que j’ai un aminci à payer a été envoyer encore au mauvais couriel qu’ils avaient pourtant corriger et qui était pourtant le bon lorsqu’elle m’a demandé si les infos de ma commande étaient les bonnes donc ma commande a encore été placé en retrait à cause de laminci à payer QUE JE N’AVAIS TOUJOURS PAS DEMANDÉ.je paie laminci parce qu’elles m’expliquent que mes vers vont sortir de la monture sinon. Aujourd’hui j’appelle bonlook pour qu’ils placent ma commande en “rush” comme l’autre fois mais on me coupe la parole en me disant que tous le monde appele pour ça mais quelle ne peut pas faire ça. Elle me dit que ma commande est à la moitié de son cheminement mais elle ne peut pas me donner de date précise. Cela fait une semaine et plus que je l’ai commandé donc j‘ai du ENCORE attendre un mois pour une lunette qui prend deux semaines habituellement. Franchement c’est un service à la clientèle pourri et les erreurs sont répétitives.....

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