Jewellery

Best of Indian

I am a regular customer at Michael Hill at Vaughan Mills and I have spent large amounts of money at this particular location. Every single time I deal with a particular sales representative I receive exactly the same service. Svetiana she doesn't speak English , I can't even understand what she says. She doesn't know anything about the products, she just mumbles away. She is rude, aggressive, and argumentative. She has no customer relations with any of the customers coming into the store. Many of my family members and friends have experienced the same treatment. Please, get rid of her, she doesn't belong in a jewellery store. She is better suited working at Walmart. Do not contact me with further information. Just get rid of her! Do

Best buck you'll get for your valuables!

Disgusting service, very rude and sassy employees.

Really they are rude. I had to wait at least 20 min for 1 CR, when I asked them something they answered so bad.

Amazing friendly staff and great quality!!!

More than pleased by the excellent service of the staff. They were extremely helpful in finding exactly what I was looking. The overall service, and quality product guarantee's me to be coming back next time I'm in Vaughan.

I'm so so excited to go there for tonight ❤️😍

Nicely served Pleased

Great jewelry, great prices

I went to the store to purchase a bracelet and charms, had a really good experience with Isabella. She was patient and recommend the selections. I bought the bracelet and charms. The next day, I went back to the store when it just opened, trying to pick up couple more charms. I was assigned to sales Kelly. I told her I'm looking for couple charms and I can give her the name. She said, I can't find it with just name, I need PICTURES.. I told her I do not have pictures, but I have the item code that she can search with. She said, we don't search by code, I need pictures... I asked her if she has the IPAD that can search , the lady used it yesterday to search items for me. Again ,she said, I prefer pictures.. then WALKED AWAY,,, to me she is not coming back until I have pictures on hand.. I had to look around in the store to find the charms myself... after I found it. very unfortunately she is the only one available .. so she tried to put on the 2 new charms to my exising bracelet with other charms I bought yesterday. after she put them on. she left the clip on her board and try to put away.. I told her that clip belongs to me... and after she put on the clips. she left another charm out on the board. and I told her that charm belongs to me... she might be little pissed... but how can you be so careless ?! when I am ready to pay. they don't know how to do the coupon code I have. She looks me like an idiot and told me she need number code not this kind thing.. I asked her to ask someone who is more familiar with the code, she called out a lady and she says she is the store manager. She told me that code is not valid, and I should go home and figure out a valid code... I asked her why cant you help me figure out ? She said there is nothing she can do, that code is just not right .. and the girl says she can put the item on hold for me for 2 days. and I told her I need longer than that because I need to figure out the code issue. Anyway.. in the afternoon another store manager called me and told me to return to the store because they finally figure out how to do that code... I went back to store and saw Kelly , she has no applogy or anything still look very unhappy like in the morning . She told me she has my stuff. I told her I'm here to see the manager who just called me and I don't want to deal with you sorry. This staff does not have the good customer service quality at all. That was the worst customer service I experienced!

I have an amazing story about Vanig Jelilian! 35 years ago my parents lived in Ontario and bough jewellery from Vanig when his store was on Yonge St. Our family moved to Scotland in 1996 and my parents forgot about a gold diamond ring that they had taken to Vanig to be reset. Somehow, for some reason last year, they remembered possibly taking jewellery in to Vanig before they left, going back 30 years. I have since moved back to Toronto and my dad asked mt to look-up "Vanig the Jeweller on Yonge Street" to see if I could track down this mystery of the possibly forgotten Jewellery (they weren't sure what it was or if in fact they had even left anything). After a quick Google search I found Vanig. To make a long story short Vanig, after 30+ years and at least 1 move of location, still had the ring! When I went to his store, he and his staff could not have been more welcoming and friendly. Vanig remembered my parents well and he shared lots stories from the 80's. For Vanig to hold onto a piece of jewellery for 30+ years without even a word from the customer in that time, is incredible and the fact that he remembered my parents so well really speaks to his integrity and how he values his customers. I will definitely be going to Vanig in the future for any jewellery needs and would recommend him to everyone. Thank you Vanig and your amazing team and family for this great story! Gavin