Jewellery

Went into the Swarovski store, the sales person (elegant goldsmith) didn't even bother to get up or acknowledge my presence even after I said "excuse me, i would like to look at this item". Why would #Swarovski want to associate their brand with these people? @swarovski #swarovski

The customer service was initially great to begin with. I did not feel pressured in anyway and didn't feel I was being "judged" on my simple appearance. When my fiancée and I had decided to upgrade my engagement ring to custom make a halo for my centre diamond, I met with the initial sales rep and owner to discuss a design plan. They assured me that they knew what they were doing. However, it took nearly 2 whole months to complete! (9 weeks is the maximum length for any custom-made across the board). The first time they completed it was within 2.5 weeks but they missed out on the details I specifically asked for. So, they had to start again from scratch. It was good that they didn't charge extra. They did well on this promise. The final completion turned out very well as expected but the size was a little big on my finger. They said they measured exactly from my old setting but I also did lose weight. After being advised it is better to have a ring guard than to re-size, I didn't want to make the effort of going back and defending my point of view. They seem to give more advise than really listen to my needs, or else they wouldn't have missed the details I asked for since the beginning. I would give them 3.5/5 stars if they had half ratings as my overall satisfaction but not a 4 because I'm not a fan.

these people take good care of me everytime.. i am never dissapointed... i once had buyers remorse regarding a watch selection i made, and if it were another store or perhaps another location i would have possibly tried to return it or get credit. however, they are so amazing that i decided to pass it on as a gift... i give them no fuss ever because they make my day brighter everytime... great people.. and paris in general truly strives on their customer service excellence. 5 stars

Went here to have my engagement ring fixed. The salesman stated that my diamonds were very small and not a very good quality. I just wanted to get a loose diamond tightened . I did not think it was necessary to mock something that is sentimental. Will never recommend or go back to this store. I left in tears.

When I was looking for an engagement ring from a few jewellers, Heaven Jewellers brought me a wide selection of diamonds to choose from. They filled me on what to look for in a diamond and I decided to have them custom make the ring. Beautiful work with great detail. Always my first and only stop when looking for a new piece.

Wore a set of necklaces given to me by my aunt for my wedding day. they turned my neck GREEN. I was not only disappointed that it ruined my outfit, but also feel bad that my family paid for this cheap (and quite frankly ugly/old lady type) jewellery. I tracked down the name of the company and am sad to see it's a local Canadian brand. Not even made in China. Checked on the Hudson's Bay website and it's all on clearance! Now i see why.....

I received lots of compliments with the set of jewelry I purchased from Rainbow Jade. Highly recommend if you are jewellery lover.

Really bad experience, screwed my $4000 ring. Went for a repair to tighten ting stone and imagine how they fixed by putting elfi on it, I could have done it myself it was a normal stone but they screwed my expensive stone. It looks so dull now. Really regretting going there

Mike is a pleasure to work with. Works with your budget and helps to design your dream vision. Highly recommend him!

Amazing service and products, the manager and sales associate Victoria were so helpful and patient with me while choosing which necklace to choose! Would definitely return to this location!!

This place is amazing. The gentleman that works/owns this place is so nice and so quick. He always tells you what he’s doing and talks to you while he fixes whatever you need done. I will continue to go back and continue to tell my family and friends about this place. If you need a watch or chain fixed go in. You won’t regret it :)!!!!

I recently visited this store after my Swarovski necklace lost all of its crystals! The lady working first informed me they stood behind their products and she was so surprised they fallen out and told me she wanted to show it to her manager in the back. Upon returning her demeanor changed and she informed me that my necklace was a last years model and would look ugly if I had it repaired as it was "old" and ''worn". I paid to have it send away and fixed and two months later I went in after not having heard back from them. Apparently they tried to call me although here is no record of it on my call log. The jewelery may be beautiful but don't wait your time with this location. Rude staff and awful service from day one.